how do i complain about not receiving lindens when money taken from my credit card. Khulood Cerise

[khulood Cerise]

how do i complain and who too about not receiving lindens when money has been taken from my credit card.  Today is the second occasion that this has happened.   I have written to linden labs with my transaction details with no response.

 

Any help would be greatly appreciated.\

Khulood Cerise

 

[valerie Inshan]

Try a Live Chat at their opening hours:

https://support.secondlife.com/start-chat/?lang=en

Or call billing support:

 

Billing support phone numbers

Toll-Free (US/Canada)

800.294.1067

Long-Distance

703.286.6277

Our Billing team is available 24 hours a day, seven days a week.

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Local Toll-Free numbers

• France: 0805.101.490
• Germany: 0800.664.5510
• Japan: 0066.33.132.830
• Portugal: 800.814.450
• Spain: 800.300.560
• UK: 0800.048.4646
• Support is in English Only



[Peewee Musytari]

Go to your Account History on your dashboard & see if you have a US$ credit on your account. It should show the money charged to CC & if it doesn`t show the exchange into L$ then the credit should still be sitting there as a US$ balance.

You can then just go to  https://secondlife.com/my/lindex/buy.php? & buy your L$ again & it will use that credit to pay for them.

[Malate Banufong]

Most credit card companies will credit your card with any amount taken from it that you did not authorise, but you need to be sure that you really haven't received the money in your account, for example as Peewee has said, maybe in your US$ balance?