I seem to be banned and have no idea why. Who do I talk to to get this fixed?

[Duke Blessed]

I was last online about three days ago.  When I tried today I got told I can not login from this computer and that Ive been banned.  I got no email telling me this was happening or why.  I tried emailing the support email addy and got told that no one was reading that email.  I have no idea how to sort this and need someone to point me in the right direction. 

[Ansariel Hiller]

You need to file a support case: https://support.secondlife.com/create-case/

[Rolig Loon]

If you have been banned or suspended, you will have received an e-mail from LL explaining why.  Check your spam filter and be sure that you are looking at the e-mail account that you listed with LL when you registered.

This error message may also appear as:

• Login failed.
• Second Life cannot be accessed from this computer.

These messages generally indicate you have been blocked from the Second Life servers by Linden Lab as the result of:

• Documented cases of fraud
• Use of Second Life by a minor
• Exceptionally flagrant abuse activity

Note that someone else in your household may be responsible for this activity, not necessariliy with your account. 

If you believe that this is an error, submit a support ticket via the support portal. To help customer support determine what block has been placed and why, include in the ticket your Second Life account name and any Second Life accounts that log in from your location.



[alysia54]

dukeblessed,,,,   same here too,,,, cant get inS/L.. there is alot of ppl..this is happening too,,,just wanted let u know... i didnt do nothing wrong, i d like too know the answer to it,,too..