I tried what u suggested but still got the blue screen of death

[MadameDivaChocolate Richez]

this time the crash was so bad it didnt even reboot pc. i had to take the battery out.  i also sent this dump report to microsoft. Right now i'm on my daughters pc just so i can let you know hat happened. By the way nortons isnt on my pc anymore. i have nothing on here because of the reformating.  i am using zone alarm.

I marked as accepted solution so i could go try it.......because there is no mark it as resolved or not resolved ! and every question i post is under my name ................so better to just answer the question if you can and find a solution to the actual problem rather than complain about how many times i post.

HERE IS THE DUMP FILE AGAIN:

dump_pciidex.sysdump_pciidex.sys+216e730fffff880`01464000fffff8b0`014700000x000000300000c0000x4a5bc1137/13/2009 7:19:47 PMntoskrnl.exentoskrnl.exe+782e2fffff800`02a03000fffff800`02fe00000x005dd0000x4a5bc6007/13/2009 7:40:48 PMMicrosoft® Windows® Operating SystemNT Kernel & System6.1.7600.16385 (win7_rtm.090713-1255)Microsoft CorporationC:\Windows\system32\ntoskrnl.exeACPI.sysfffff880`00f46000fffff880`00f9d0000x000570000x4a5bc1067/13/2009 7:19:34 PMamdxata.sysfffff880`00c6c000fffff880`00c770000x0000b0000x4a12f2eb5/19/2009 1:56:59 PMatapi.sysfffff880`00e59000fffff880`00e620000x000090000x4a5bc1137/13/2009 7:19:47 PMataport.SYSfffff880`00e62000fffff880`00e8c0000x0002a0000x4a5bc1187/13/2009 7:19:52 PMAtiPcie.sysfffff880`01fe8000fffff880`01ff00000x000080000x4a0054865/5/2009 11:00:22 AMBATTC.SYSfffff880`00e1e000fffff880`00e2a0000x0000c0000x4a5bc3b57/13/2009 7:31:01 PMCI.dllfffff880`00d1a000fffff880`00dda0000x000c00000x4a5be01d7/13/2009 9:32:13 PMCLASSPNP.SYSfffff880`01800000fffff880`018300000x000300000x4a5bc11e7/13/2009 7:19:58 PMCLFS.SYSfffff880`00cbc000fffff880`00d1a0000x0005e0000x4a5bc11d7/13/2009 7:19:57 PMcng.sysfffff880`01000000fffff880`010730000x000730000x4a5bc8147/13/2009 7:49:40 PMcompbatt.sysfffff880`00e15000fffff880`00e1e0000x000090000x4a5bc3b67/13/2009 7:31:02 PMcrashdmp.sysfffff880`01ff0000fffff300`01ffe0000xfffffa800000e0000x4a5bcabd7/13/2009 8:01:01 PMdisk.sysfffff880`01fd2000fffff880`01fe80000x000160000x4a5bc11d7/13/2009 7:19:57 PMdump_dumpfve.sysfffff880`01235000fffff87f`012480000xffffffff000130000x4a5bc18f7/13/2009 7:21:51 PMdump_msahci.sysfffff880`01470000fffff87f`0147b0000xffffffff0000b0000x4a5bcabd7/13/2009 8:01:01 PMfileinfo.sysfffff880`01145000fffff880`011590000x000140000x4a5bc4817/13/2009 7:34:25 PMfltmgr.sysfffff880`010f9000fffff880`011450000x0004c0000x4a5bc11f7/13/2009 7:19:59 PMFs_Rec.sysfffff880`0122b000fffff880`012350000x0000a0000x4a5bc1117/13/2009 7:19:45 PMfvevol.sysfffff880`01f98000fffff880`01fd20000x0003a0000x4a5bc1a77/13/2009 7:22:15 PMfwpkclnt.sysfffff880`01400000fffff880`0144a0000x0004a0000x4a5bc1647/13/2009 7:21:08 PMhal.dllfffff800`02fe0000fffff800`030290000x000490000x4a5bdf087/13/2009 9:27:36 PMhwpolicy.sysfffff880`01f8f000fffff880`01f980000x000090000x4a5bc0fa7/13/2009 7:19:22 PMkdcom.dllfffff800`00bd1000fffff800`00bdb0000x0000a0000x4a5bdfdb7/13/2009 9:31:07 PMkl1.sysfffff880`01830000fffff880`01f8f0000x0075f0000x4c0f985b6/9/2010 9:34:19 AMksecdd.sysfffff880`01200000fffff880`0121a0000x0001a0000x4a5bc1567/13/2009 7:20:54 PMksecpkg.sysfffff880`015d3000fffff880`015fe0000x0002b0000x4a5bc84a7/13/2009 7:50:34 PMmcupdate.dllfffff880`00c9b000fffff880`00ca80000x0000d0000x4a5bdf657/13/2009 9:29:09 PMmountmgr.sysfffff880`00e3f000fffff880`00e590000x0001a0000x4a5bc11a7/13/2009 7:19:54 PMmsahci.sysfffff880`00ff0000fffff880`00ffb0000x0000b0000x4a5bcabd7/13/2009 8:01:01 PMmsisadrv.sysfffff880`00fa6000fffff880`00fb00000x0000a0000x4a5bc0fe7/13/2009 7:19:26 PMmsrpc.sysfffff880`01165000fffff880`011c30000x0005e0000x4a5bc17c7/13/2009 7:21:32 PMmup.sysfffff880`01452000fffff880`014640000x000120000x4a5bc2017/13/2009 7:23:45 PMndis.sysfffff880`01481000fffff880`015730000x000f20000x4a5bc1847/13/2009 7:21:40 PMNETIO.SYSfffff880`01573000fffff880`015d30000x000600000x4bbe946f4/8/2010 10:43:59 PMNtfs.sysfffff880`0124c000fffff880`013ef0000x001a30000x4a5bc14f7/13/2009 7:20:47 PMpartmgr.sysfffff880`00e00000fffff880`00e150000x000150000x4a5bc11e7/13/2009 7:19:58 PMpci.sysfffff880`00fb0000fffff880`00fe30000x000330000x4a5bc1177/13/2009 7:19:51 PMPCIIDEX.SYSfffff880`00c5c000fffff880`00c6c0000x000100000x4a5bc1147/13/2009 7:19:48 PMpcw.sysfffff880`0121a000fffff880`0122b0000x000110000x4a5bc0ff7/13/2009 7:19:27 PMPSHED.dllfffff880`00ca8000fffff880`00cbc0000x000140000x4a5be0277/13/2009 9:32:23 PMMicrosoft® Windows® Operating SystemPlatform Specific Hardware Error Driver6.1.7600.16385 (win7_rtm.090713-1255)Microsoft CorporationC:\Windows\system32\PSHED.dllPxHlpa64.sysfffff880`01159000fffff880`01164e000x0000be000x4a4162536/23/2009 7:16:35 PMrdyboost.sysfffff880`010bf000fffff880`010f90000x0003a0000x4a5bc48a7/13/2009 7:34:34 PMspldr.sysfffff880`0144a000fffff880`014520000x000080000x4a0858bb5/11/2009 12:56:27 PMtcpip.sysfffff880`01602000fffff880`017ff0000x001fd0000x4bbe94e24/8/2010 10:45:54 PMvdrvroot.sysfffff880`00fe3000fffff880`00ff00000x0000d0000x4a5bcadb7/13/2009 8:01:31 PMvolmgr.sysfffff880`00e2a000fffff880`00e3f0000x000150000x4a5bc11d7/13/2009 7:19:57 PMvolmgrx.sysfffff880`00c00000fffff880`00c5c0000x0005c0000x4a5bc1417/13/2009 7:20:33 PMvolsnap.sysfffff880`01073000fffff880`010bf0000x0004c0000x4a5bc1287/13/2009 7:20:08 PMWdf01000.sysfffff880`00e93000fffff880`00f370000x000a40000x4a5bc19f7/13/2009 7:22:07 PMWDFLDR.SYSfffff880`00f37000fffff880`00f460000x0000f0000x4a5bc11a7/13/2009 7:19:54 PMWMILIB.SYSfffff880`00f9d000fffff880`00fa60000x000090000x4a5bc1177/13/2009 7:19:51 PM

here is the info from the dump file , im was able to get in game all of 2 min this time....have never had this problem until july 28. which was after i installed an update for nortons. since then i have completely reformated , and after all of this i log into sl using sl v2  and the same thing happens. i have no problems with anything else online. just second life. been play ing 5 yrs and this is a first for me....her's dump file info.

 

Problem signature:  Problem Event Name:BlueScreen  OS Version:6.1.7600.2.0.0.768.3  Locale ID:1033
Additional information about the problem:  BCCode:124  BCP1:0000000000000000  BCP2:FFFFFA80050BE8F8  BCP3:0000000000000000  BCP4:0000000000000000  OS Version:6_1_7600  Service Pack:0_0  Product:768_1
Files that help describe the problem:  C:\Windows\Minidump\073011-29484-01.dmp  C:\Users\madamediva\AppData\Local\Temp\WER-72805-0.sysdata.xml
Read our privacy statement online:  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:  C:\Windows\system32\en-US\erofflps.txt

nothing in your knowledge base helps fix this, nothing the one person suggest helped. so if someone wouldnt actually mind reading this and giving me a posible clue as to why sl is crashing windows 7 i'd appreciate it. if you don't know why or there isnt a real tech around that knows why............then please just say you dont have a clue!

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[Peewee Musytari]

Please stick to one thread & not start a new one for the same issue, it gets confusing, also why did you mark the other one as resolved if it isn`t? lol

You can update http://community.secondlife.com/t5/Technical/windows-is-crashing-when-i-long-into-second-life-i-get-the-blue/qaq-p/1007351 by using options > edit or add comments by clicking the permalink on replies.

[bee Baroque]

when people open multiple threads about the same issue it's common to ask them to keep to one thread. this makes it easier for everyone wanting to help, having all the information available at one spot, avoiding people answering in one place unknowing about other info in a different thread. common forum etiquette. and possible help can be given faster. a win-win, really :matte-motes-nerdy:

when a poster marks a reply as "accepted solution" this means the issue has been resolved.

Accepted Solutions are automatically nominated for possible inclusion in the Knowledge Base after Linden editorial review. Residents who authored the Accepted Solutions will be noted as contributors!
http://community.secondlife.com/t5/help/faqpage/faq-category-id/qa#qa_accept

so a better way would be to try the suggestions and then come back with updated info.

i see your second thread is also marked as resolved. i hope it is :matte-motes-smile:

[Peewee Musytari]

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MadameDivaChocolate Richez wrote:

 

nothing in your knowledge base helps fix this, nothing the one person suggest helped. so if someone wouldnt actually mind reading this and giving me a posible clue as to why sl is crashing windows 7 i'd appreciate it. if you don't know why or there isnt a real tech around that knows why............then please just say you dont have a clue!

 

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The reply given previously by Rolig, did sum up the issue. As she explained Norton & SL are known to have problems with each other occasionally. I would suggest disabling Norton to test if SL is fine without it & that will confrim what you already suspect, that Norton has changed something that your SL does not like.

If you do confirm that it is Norton, your options are:

To double-check that nothing about SL has been disallowed/blocked by your antivirus or firewall.

Test with other viewers to see if they have the same problem.

Do a system restore back to when it worked ok & reinstall the update - Maybe it got a bad install first time.

If all SL viewers are affected the same way & they work with your system prior to the Norton update, but break as soon you reinstal the update. There is not much to suggest other than contacting Norton or using a different security system.