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Wuffley

''SecondLife Cannot Be Accessed From This Computer.''

Question

Hai. So, I've had this problem also a year or two ago. I was playing SL and I don't remember what I did to cause the ban or anything,it's been a long time and I don't really remember but I suddenly wasn't able to log in. I go the ''Login failed. Second Life cannot be accessed from this computer. If you feel this is an error contact bla bla'' message.

Now,I submited a support ticket and waiting for the respond.

I'd also really like to play again. And whatever stupid thing I did back then I apologize but.. why suddenly?

Is it maybe because I logged on from two computers? Because,I used to play it at my moms place too. So,maybe that's the reason? If not..IDK.

 

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Hello  Wuffley and welcome to SL Forums. There are many reasons why you get that message. Usually appeared when your IP blocked or banned by LL. If so, you might to recieve a mail explaining why. Your account may also have been put on hold by mistake, or for an administrative reason -- maybe someone else has been using your account for phishing or other unauthorized purposes. In any case, the only people who can take your account off hold again are at LL.

Note that someone else in your household may be responsible for this activity, not necessariliy with your account. 

If you believe that this is an error, submit a support ticket via the support portal. To help customer support determine what block has been placed and why, include in the ticket your Second Life account name and any Second Life accounts that log in from your location. For more details you can check out the following link:

http://community.secondlife.com/t5/English-Knowled​ge-Base/Login-failure/ta-p/700109

Officially, no other solution than patience waiting for a reply from LL. Of course if you are a Premium Member you can use Live Chat right now.

Informally you can use all the possible ways to contact LL. If you live in US you can call Phone:   (415) 243-9000 (no toll free) or Fax: (415) 243-9045

If you don't  live in US you can use the toll free numbers

You can find them at the following link:

http://community.secondlife.com/t5/English-Knowled​ge-Base/Billing/ta-p/700037 Ok they are only for billing issues but

you can give a try.

The last solution is to send a mail to:  support@secondlife.com I can't guarrantee that you will get a reply.

Good luck.

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