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hanahmily

Second Life issue please help! if you can fix it ill give u 1000L$ IM DESPERATE

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everytime i try to log on i get error message and when i try to log on website its like Having trouble with your password? I did NOTHING wrong i stay in G areas and i never broke anything against rules. Some girl gave me and my friend each about 140,000L$ for no reasson so maybe she hacked them and gave them to us so we would take the blame but i really dont kno what to do I WILL PAY L$ IF U CAN HELP :(( PLEASE! p.s i use phoenix firestorm viewer

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Hiya hanahmily.

First thing, you need to not panic.  It's very hard to understand exactly what the problem is, because it's overshadowed by fear and speculation.

Second thing, you may or may not have figured out, this really isn't the best place to be asking for support for this sort of problem.  Up in the upper right-hand corner of this forum page is a tab that says "Help", which will likely be a step in the right direction.  Once you click that tab, the page that opens up has a link on the right hand side that says "Contact Support".  That's going to be your best bet.

Once you do contact the Support team, you have to make it absolutely clear what the problem you're having is.  Take a screen capture of the error message you get.  Tell them what time you attempted to log on, what if anything you did differently from the last time you successfully logged on... all of the details.

Finally, don't ever ever EVER give your password or email to anyone you meet in SL, no matter how much money they give you.  I would suggest changing your password right away, in fact, if you have any reason to suspect someone logged into your account without your permission.

Good luck, and keep a cool head.

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