Arthur Corrigible Posted July 15, 2011 Share Posted July 15, 2011 Hello, that was 3 weeks I'm waiting for an answer. I have a ticket writted then 1 comment / week then a second ticket.And I'm waiting always from your answer. What must I do to have an answer ? Must I create one ticket / day, by hour, by minute ? I have write lot of tickets since I play and always have and answer maximum 48h00 after. Why this time I don't get answered ? Really... Link to comment Share on other sites More sharing options...
Rolig Loon Posted July 15, 2011 Share Posted July 15, 2011 This is a resident-to-resident forum, so you're not likely to get an answer here either. If you are a Premium or Concierge member, you can try using Live Chat. Otherwise, you'll just have to <sigh> submit another support ticket. :smileysad: Link to comment Share on other sites More sharing options...
Jo Yardley Posted July 15, 2011 Share Posted July 15, 2011 Good luck, I waited for over half a year on a ticket once. Link to comment Share on other sites More sharing options...
Keli Kyrie Posted July 15, 2011 Share Posted July 15, 2011 Hi sorry to hear you are having problems. I had a ticket that was open over a month and what I ended up doing was calling the billing number once a week until it got resolved. When I called I simply said: "Hi I am calling to check on my ticket. It has been open a month now is there anything else I need to do to speed up the process?" One time the said yes so I sent in the documentation that they were asking for and eventually my ticket got resolved. That is about all you can do. I found it helpful to at least hear a human voice say "we are working on it." Good luck. Link to comment Share on other sites More sharing options...
bee Baroque Posted July 15, 2011 Share Posted July 15, 2011 Arthur Corrigible wrote: Why this time I don't get answered ? i have no clue. you could try posting in answers. you don't say why you need support, but it may be something other residents can help you with so you don't have to waste time on submitting a ticket for something they don't cover by support anyway. http://community.secondlife.com/t5/Second-Life-Answers/qac-p/Answers Link to comment Share on other sites More sharing options...
Arthur Corrigible Posted July 15, 2011 Author Share Posted July 15, 2011 Hello thanks for your answer. okay last year I have a full sim with concierge account and never had problem with support. I have sell 3/4 of my sims so I'm no more concierge...It's maybe the reason why... My problem is really simple...I do a transfert of 200$ to my PayPal account and I wrote false my PayPal account name :-( Next time I'm sure I will controll the name 5 times before click Ok. And sorry for my poor english, I'm mainly french. Have fun Link to comment Share on other sites More sharing options...
Keli Kyrie Posted July 15, 2011 Share Posted July 15, 2011 Have you tried to call billing yet. Here is the number in France: 0805.101.490 Link to comment Share on other sites More sharing options...
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