Missing Inventory

[Mira Poleni]

I have a missing inventory issue. Is there a possibility of inventory items being stolen? Is there any way to recover the missing inventory items?

[Peggy Paperdoll]

There's really no possibility that your items were stolen unless someone logged into your account (and that requires that they got your password.........if you suspect that then change your password immediately because not only can they log into SL as you but they can log into your dashboard and have access to all your personal information).  Even then the only items they can "steal" would be full permission items or items that are transfer (the transfer, no copy would be gone from your inventory).  They could delete all your items and then empty the trash.  But all that is pretty far fetched.........it could happen though.

 

What more likely is the problem is that you need to clear your cache.  That generally takes care of the problem but if it doesn't there are several more steps that will help to recover your inventory........I believe in one step at a time so, for now, just go to "Me > Preferences" on the Setup tab find the "Cache Location" section and hit the "Reset" button.  Relog.

 

If you try that and it doesn't help then come back to this post (your original post to this thread) and under the "Options" at the top right click "Edit"............add any additional information or requests for more help.

[Rolig Loon]

Sharing the cache folder between multiple viewers is a primary cause of “inventory loss” which many experience, although not the only cause. It also frequently results in crashes or erratic behavior. Clearing your cache manually will “cure” all manner of odd behavior and is the suggested procedure before resorting to more drastic steps like reinstalling the viewer.

1. Open Preferences → Network & Cache
2. Go to the first path “Cache Location” and click the “Open” button behind the path. This will open a file explorer window displaying your current cache location.
3. Logout (close the viewer) and then delete everything inside the cache folder displayed in your file explorer.

Now continue as follows:

1.Log back into SL, to a quiet region (try Smith or Pooley). On your inventory window, click “Recent Items”.
2.Wait for your inventory to repopulate fully. The process may be sped up, if necessary, by typing random letters into the search bar.
3.While inventory repopulates, do not teleport anywhere, and do not attempt to access anything in your inventory. Talk to people or surf the web, or just go out for coffee
4.Watch as it repopulates. as long as you can see (Fetched…) at the top of the inventory window, it is still loading.
5.Once inventory has repopulated, log out of SL once more, then log back in.