One of my accounts won't log in. HELP!

[Kacia Banx]

My main accout will not log into SL. It keeps freezing on the log in bar at "logging in".  I checked the password, tried on Viewer 2, Pheonix, and firestorm.  Nothing.  I don't think my account would be frozen.  I can log into my dashboard.

My 3 alts all log in perfectly.  Can someone explain what might be up?

[Yuffie Kyrie]

How long has it been since you last logged in with said alt?

[Niko Kozower]

Might be banned? I deleted an account some time ago but can still use the SL website so idk. Good luck.

[Monti Messmer]

Hi, that could be an attachment you wear or just the place you try to login.

First try is to login to a different location.

Next, delete all files manually. In Win7 they can be hidden under C:\Users ..... (make sure u checked show hidden files) Then uninstall and re-install one of your favourite viewers and do the login trick too.

Plus the obvious, contact linden via phone or file a ticket ... but ....

Monti

[Nalates Urriah]

Monti is right about trying another location. 

There is a thing in SL called ghosting and your avatar may be a ghost somewhere in SL, likely the region where you can't login. A ghost can be created when the viewer crashes on logout and fails to tell the region bye. The region assumes you are still logged on. Normally one gets an error message rather than a freeze.

If your ghosted you can try Linden Support, wait for the region with your ghost to restart, or read I Can’t Login to fix it your self.

It may be the viewer is failing on login. The settings for the viewer are kept  in the same file for all avatars that use that viewer. Settings are per viewer, not per login, UNLESS you log onto your computer with different ID's, which would be very unusual but not totally out of the question. So, I'm not sure deleting any files will, especially since you can logon with other avatars from the same viewer. I would try the other solutions be deleting files.

To know where to find the files, we need to know which operatng system you use. If it is Vista or Win7 read Clean Install to see where the files are and delete just the files in [user_name]\AppsData\ locations. You can restart the viewer and it will recreate the files. Deleting the files will affect viewer settings and erase chat logs for all avatars.

If your in XP or Mac, look in the SL Wiki for Clean Install and find the file locations.

Monti's solution to do a reinstall may be necessary if all else is failing. I consider doing a clean install a last resort. If you use only one viewer, a clean install is not that complex. If you use multiple viewers, even if they are all Linden viewers, then things get complex and reading  Clean Install is a must.

It helps with a technical questions to click into HELP -> ABOUT and paste that information in the post with your question. It makes for faster and more precise answers.