What do you do when you can't log into the support portal?

[Blaise Glendevon]

I'm crowdsourcing this, because I'm annoyed. Earlier this week, I started getting a message that I couldn't log in on Marketplace because my password is incorrect. The same password that I used to log in on 3 separate viewers and this forum. Today, I got the same message on the support portal and the main Second Life webpage. However, I'm still logged on this forum with that same password andalso my viewer. 

Where do I direct my grievance?

[Love Zhaoying]

I would be afraid that it's some kind of phishing..

[animats]

If you've been the victim of fraud, contact our fraud hotline at 800 860 6990. Then, talk about it. Post your experience to forums, blogs and chat. Tell others about who it was and how it happened.

That's what the official Second Life Wiki says.

Does that phone number answer?

[Rowan Amore]

1 hour ago, Blaise Glendevon said:

Where do I direct my grievance?

If you can log into.support with an alt, do so and reference the account that has the issue.  Or, don't log in but use the limited Account issues section to reference the account.

[Blaise Glendevon]

22 minutes ago, Rowan Amore said:

If you can log into.support with an alt, do so and reference the account that has the issue.  Or, don't log in but use the limited Account issues section to reference the account.

Thank you!

[Blaise Glendevon]

It gets weirder. I reset my password, in case this was a breach. I can now log in under a secondary google profile to Marketplace, Support, and my dashboard with the new password. I can't log in with my primary google profile on Chrome to any of these things.

Firestorm Viewer and SL Viewer still work as normal. 

 

Edited to Add: I bit the bullet and filled out a support ticket. LOL.

Edited November 18 by Blaise Glendevon

[belindacarson]

Make sure you know your secret question and answer too.

 

This will help support verify you faster if any queries.

 

Also I guess you've ran a virus scan as a precaution?

Edited November 18 by belindacarson

[Blaise Glendevon]

11 hours ago, belindacarson said:

Also I guess you've ran a virus scan as a precaution?

I have all the basic Windows security stuff enabled, so I don't think that's a consideration.

[Blaise Glendevon]

And a further update. I swapped to Firefox, and am having zero login issues. LOL. I'm keeping my ticket open in case there is really something weird going on, tho.