When buying Lindens, pages says incorrect pay method, but the money came out of my account.Still haven't received Lindens??

[lovestoclimb]

My card info is correct, bank says theres no issue with my card. Whenever i add card to pay SL says card cant be used. I have 3 payments for Lindens in my bank account, but uhh no money in SL. And yes my payment method is fine, im using VISA... Submitted help tickets. Any one have this issue? Did you learn how to fix it?

Edited November 17 by lovestoclimb

[Rolig Loon]

Check to see if any of the following sections from the Knowledge Base might apply to your situation:

You may use the following payment methods with Second Life:

• Visa
• American Express
• MasterCard
• Delta Online (non-U.S. Residents only)
• JCB
• Diners Club
• Discover (U.S. Residents only)
• Visa Electron (non-U.S. Residents only)
• PayPal
• Skrill

Credit cards

Here are some common reasons for credit card failure:

• You entered the credit card number incorrectly.
• You did not enter the billing address or entered it incorrectly. It should be the same address that appears on your bill.
• You did not enter the name on the card or entered differently from how it appears on the card.
• Billing Information page.
• The credit card is not in the list of accepted payment methods (see above)
• You did not enter the CVV (3 digits on the back, or 4 digits on the front for AmEx) or entered it incorrectly.
• The card is expired, or the expiration date was entered incorrectly.
• There are no funds available on the credit card to validate it. We send a US$1.00 authorization to ensure that a credit card is valid. This is not a billing, but the card must have at least US$1.00 available on it to pass validation.
• Your monthly payment limit is reached, and/or your bank is not authorizing any more transactions.
• The issuing bank has not pre-approved transactions with Linden Research, Inc. Contact the issuing bank to resolve the problem.
• If you are outside the US, your card may not be set up for international/overseas transactions (this is very common with Visa Electron).

Issues with prepaid and gift cards

A common cause of payment method failure is the use of unsupported card types. At this time, the majority of prepaid cards are not compatible with our system, even if they bear the VISA/AMEX/MasterCard logo. This may include prepaid cards purchased at retail stores, rechargeable credit cards, and bank-issued check cards.

As a note, some Residents might find that a prepaid debit card will work once for a one-time purchase, such as Linden dollars, but fails to work after that. This is generally related to limitations in how many prepaid cards are authorized for transactions, so a prepaid card might stop working even if there are funds available.

Some Residents without a credit card find PayPal to be an acceptable alternative, as there are ways to verify and fund a PayPal wallet that don't require a regular credit card, such as linking directly to a bank account. In general, when using PayPal as your method of payment without a credit card, adding funds to the PayPal account before using it in Second Life works best.

Contacting Linden Lab billing support

If you have a non-technical issue related to billing concerns, you can call the Linden Lab billing team at the following numbers:

• US/Canada (toll free): 800-294-1067
• Long distance (not toll free): 703-286-6277

Our Billing team is available from 6:00 AM to 2:00 PM PST, Monday through Friday.