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How in the world do we get ahold of LInden Labss... they have this strang Knowledge base cant find


Humble Sugarplum
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Welcome to Second Life Answers, Humble.

Unfortunately, there have been a lot of problems regarding Marketplace transactions over the weekend, as you will see if you look around these forums.  It isn't necessary for you to contact LL about this.  All you need to do is check your inventory properly. Check the Lost and Found folder, check the Trash even.  If you are sure you have not received the product, check your transactions history via the website.  If you have paid for the item and not received the item, you then need to contact the seller, which is usually done via notecard inworld.

These things unfortunately happen TO ALL OF US from time to time. Please be patient, and follow correct procedures and all will turn out fine.

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To get a record of the individual items in your order, open Marketplace and click the My Marketplace menu at the top of the page. Select My Account >> Order History from the pulldown menu. If you do not receive items within about 24 hours, you should cut and paste the information about a missing item from that Order History and send it in a IM or notecard to the merchant, along with a polite message requesting redelivery. Most merchants are very kind and willing to redeliver. This happens all the time and they are aware of it. Do be patient, though. Not everyone logs in to SL every day or checks their e-mail. If you still haven't heard in another day or two, follow it up with a second polite note and finally, if you STILL haven't heard, file a support ticket at https://support.secondlife.com/create-case/ , selecting Marketplace from the pulldown menu.

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Long distance (not free): 703-286-6277

If you have a non-technical issue related to billing concerns, you can call the Linden Lab billing team at the following toll-free numbers:

  • US/Canada: 800-294-1067
  • France: 0805-101-490
  • Germany: 0800-664-5510
  • Japan: 0066-33-132-830
  • Portugal: 800-814-450
  • Spain: 800-300-560
  • UK: 0800-048-4646
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