No clue what to do with error message?..."We are having trouble connecting. There may be a problem"

[Nalo Lomes]

"We are having trouble connecting. There may be a problem with your internet connection or th Second Life Grid. 

You can either check your internet connection and try again in a few minutes, click help to view the Second Life  Support Portal, or click teleport to attempt to teleport home. "

 

I've been trying to fix this issue since I came home in January. At first I did find out it was a firewall problem that Second Life helped me through but at the time my internet company couldn't assist in since I actually don't have firewalls that I know of. I tried again today, and I still can't get on. And now I get this message. All day I've been attempting all of the solutions I can thinking of, teleporting other places, logging out, even re-installing. I've messed with my internet connection and I'm still helpless. Please help! Thanks! :matte-motes-crying: