My wife cannot Teleport or IM people

[Charolotte Caxton]

That sucks. The only other things I can suggest are have her turn down her graphics settings, reset her modem, and get off wireless, if she is.

Here's some more reading, maybe there's something in there that might help  

http://wiki.secondlife.com/wiki/Troubleshooting_teleporting

http://wiki.secondlife.com/wiki/How_do_I_check_for_packet_loss_(network_lag)%3F

[Charolotte Caxton]

That sucks. The only other things I can suggest are have her turn down her graphics settings, reset her modem, and get off wireless, if she is.

Here's some more reading, maybe there's something in there that might help  

http://wiki.secondlife.com/wiki/Troubleshooting_teleporting

http://wiki.secondlife.com/wiki/How_do_I_check_for_packet_loss_(network_lag)%3F

[Chic Aeon]

Well there have been lots of reports on the negative side for the lastest official Viwer 2, but whichever viewer she is using (mentioning that would be helpful and you can add to your original post by using  Options > Edit Question..)

 

Did she do a CLEAN install, deleting the old version and all application data before installing the new? Since the problem started after the new viewer installation that is most likely the issue.

 

There are numerous places that tell you how to do this. This is from the Kirsten's Viewer Forums. Also make sure that the graphics driver is up to date.

 

Clearing the Cache from Outside Second Life

If you're sure of what you're doing, you can clear your cache manually. With The Viewer closed, go to the appropriate pathway and delete all the files inside the "cache" folder.

On Windows XP: C:\Documents and Settings\[YOUR USERNAME]\Application Data\[VIEWER NAME]\cache
Alternatively, you may use the environment variable %APPDATA%, to shorten this path to:
%APPDATA%/Kirstens S20/cache

On Windows 7 / Vista: C:\Users\[uSERNAME]\AppData\Roaming\[VIEWER NAME] (user settings)
On Windows 7 / Vista: C:\Users\[uSERNAME]\AppData\Local\[VIEWER NAME] (user cache)

On a Mac: /Users/[YOUR USERNAME]/Library/Application Support/[VIEWER NAME]

Clearing Cache and Settings is a good way to get the viewer back to factory default settings and can solve a multitude of sins!