saam321 Posted July 4, 2011 Share Posted July 4, 2011 i am using windows 7 and its my first time to login to SL.I downloaded it's version 2.7.2.It's installed perfectly but whenever i try to login it loads fonts,decode images and when come for waiting for region hand shake it gives the following message. ""WE ARE HAVING TROUBLE CONNECTING.THERE MAY BE A PROBLEM WITH YOUR INTERNET CONNECTION OR THE SECOND LIFE GRID""My internet connection is working perfectly.please help me out from this problem.any help appreciated. Link to comment Share on other sites More sharing options...
Thinkerer Melville Posted July 4, 2011 Share Posted July 4, 2011 I have not seen that problem often, but here is a report tht might be relevant: Get logged out a lot? Check your router http://virtualoutworlding.blogspot.com/2011/01/kit-get-logged-out-lot-check-your.html SL uses ports that are not commonly used on the web, so it is sometimes blocked by firewalls and atrivirus programs. Norton is known to create problems. I use MS security essesntials and have no problems. I am using win 7 64 and know of many other SL users with win 7. TKR Link to comment Share on other sites More sharing options...
saam321 Posted July 4, 2011 Author Share Posted July 4, 2011 Thanks How i can open ports?Opening ports can be injirious to computer? Link to comment Share on other sites More sharing options...
Thinkerer Melville Posted July 4, 2011 Share Posted July 4, 2011 You should not manually open ports. A few times Windows Firewall has asked me for approval on opening ports for Second life -- that only gives Second Life permission to use the port. You would only approve opening a port if you trust the software If this is a port issue, I would have expected your firewall to request permission also. (I am using Win 7 also.) My first suggestion reflects my bias about virus protection: If you are not using Microsoft Security Essentials (free download from MS), I suggest that you download it, remove what your are now using, and Immediate/y install the MS product. I know I have no SL problems from Security Essentials. After you do that, remove you current copy of the viewer, download a fresh copy of the SL Setup program, and reinstall. Watch for port permission requests during the install and be sure to give approval. If that does not fix the problem, you may have a partial failure in your router. I have had that happen -- Internet works fine, but SL does not because the router failure affects only those special ports. TKR Link to comment Share on other sites More sharing options...
saam321 Posted July 4, 2011 Author Share Posted July 4, 2011 i installed microsoft security essential and uninstalled my previous antivirus.i installed again second life viewer again from the following link http://secondlife.com/support/downloads/ but it's again doing pthe same problem.When it's come to waiting for region handshake while login in it gives the same messege again. my pc have the following graphics card Graphics Card Vendor: IntelGraphics Card: Intel® HD Graphics Windows Graphics Driver Version: 8.15.0010.2202 Is there any problem with it? Link to comment Share on other sites More sharing options...
Thinkerer Melville Posted July 4, 2011 Share Posted July 4, 2011 If the installer complains about your card, try to run SL anyway. I have had that experience and could load anyway . Graphics were terrible, but that was because the installer set graphics to minimum. Here are instructions on resetting the grapjhics. Viewer 2.6, Main Screen, Upper left http://virtualoutworlding.blogspot.com/2011/06/kit-viewer-26-main-screen-upper-left.html Preferences: Graphics Tab. Quality Versus Lag http://virtualoutworlding.blogspot.com/2011/06/kit-preferences-graphics-tab-quality.html TKR Link to comment Share on other sites More sharing options...
Thinkerer Melville Posted July 4, 2011 Share Posted July 4, 2011 I don't know of any problem with that card ,but Nvidea is the one most recommended. Give the handshake time -- if the handshak fails, check to see if there is an updated driver available. if you get logged in, see my previous post about resetting the graphics. TKR Link to comment Share on other sites More sharing options...
saam321 Posted July 4, 2011 Author Share Posted July 4, 2011 You are so kind please let me out from this problem. I'm using 2.7.2 version of Second Life.There is no problem with graphics card now but the same message is appearing . WE'RE HAVING TROUBLE CONNECTING.THERE MAY BE A PROBLEM WITH YOUR INTERNET CONNECTION OR THE SECOND LIFE GRID. Link to comment Share on other sites More sharing options...
Thinkerer Melville Posted July 4, 2011 Share Posted July 4, 2011 I am running 2.7.2 in win 7 64. with no problem , so that part is ok. You are getting 2 different kinds of error messages, so there may be 2 problems. Do all these in sequence Reset your modem and router (turn them off for a minute or so) then turn them back on. Remove Second Life (using windows remove under the control panel) Find this folder on your computer and delete it Users- (your name)- - AppData-- Roaming -- SecondLife Reinstall Second Life. Bypass any complaint about graphics card. Watch for requests to open ports Reboot your computer. Let the handshake try for at least 10 mins. ============ or try this if more convenient If you are using a laptop, see if you can find another place (different modem/router) to try to login. TKR Link to comment Share on other sites More sharing options...
saam321 Posted July 4, 2011 Author Share Posted July 4, 2011 i updated my driver and done all that which you said but this message is coming every time i try to log in. there is problem in your internet connection or second life grid. well I'm using 32 bit windows 7 system. Link to comment Share on other sites More sharing options...
Thinkerer Melville Posted July 4, 2011 Share Posted July 4, 2011 I am sorry -- I am running low on solutions. 32 or 64 bit would not make a difference. Two more things to try -- load the window, but don't sign on.. Instead, click Me- Preferences -- graphics see that the graphics is set to low Me- preferences - Setup -- Set bandwidth down to about 700 then try login again. Next step: Contact your isp, see if they can find a problem with your internet connection (are they blocking any ports?). Link to comment Share on other sites More sharing options...
saam321 Posted July 5, 2011 Author Share Posted July 5, 2011 No,my isp's not blocking any content. The last solution which i think is to open ports manually.But i don't want to open them as i think it's insecure. Is there any other solution? Link to comment Share on other sites More sharing options...
Thinkerer Melville Posted July 5, 2011 Share Posted July 5, 2011 Don't open ports manually. That is beyond risky. We have exhausted the problems I know about. I don't understand the problem and the diagnosis is only negative, not helpful. If you can find a way to get more diagnostic information, I might be able to solve the problem. Otherwise, I think we are out of options. I commend your persistence. TKR Link to comment Share on other sites More sharing options...
saam321 Posted July 5, 2011 Author Share Posted July 5, 2011 Thank you so much for trying to help me. Second life is in my windows firewall allowed programs.I'm not getting why it's doing problem. Sometimes I entered password wrong and it prompted me to enter the correct password.It means it's connected to net.But then that failure occures after loading upto region of handshake. Link to comment Share on other sites More sharing options...
Thinkerer Melville Posted July 5, 2011 Share Posted July 5, 2011 There is no quuestion that you are connecting. The fact that it hangs at handshake suggest s a port block or failure. The router might be at fault -- I have seen routers fail before, but have not seen a handshake failure as the result. Routers sometimes fail on a port used by SL, but not by browesers.; It you can borrow another router, you could try that. TKR Link to comment Share on other sites More sharing options...
saam321 Posted July 5, 2011 Author Share Posted July 5, 2011 I borrowed a wireless connection from one of my friends.By connecting to it second life even not come to region handshake. Link to comment Share on other sites More sharing options...
Thinkerer Melville Posted July 6, 2011 Share Posted July 6, 2011 Wow. Do you know what bandwidth you are getting? TKR Link to comment Share on other sites More sharing options...
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