Firestorm crashing

[SubZeroWins]

Hello everyone,

its been 2 hours that I returned home from vacations and when I tried to log in my firestorm it crashed few seconds after clicking the login button. Tried again an again but it kept crashing. I also tried with the officially viewer and it also crashes the same way.

Any ideas whats going on please?

Below is the about from firestorm

 

Firestorm 6.6.17 (70368) Dec 10 2023 18:36:33 (64bit / SSE2) (Firestorm-Releasex64) with Havok support
Release Notes

CPU: Intel(R) Core(TM) i5-9400F CPU @ 2.90GHz (2904 MHz)
Memory: 16327 MB (Used: 450 MB)
Concurrency: 6
OS Version: Microsoft Windows 10 64-bit (Build 19045.4780)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce GT 710/PCIe/SSE2
Graphics Card Memory: 1024 MB

Windows Graphics Driver Version: 27.21.14.5671
OpenGL Version: 4.6.0 NVIDIA 456.71

RestrainedLove API: (disabled)
libcurl Version: libcurl/7.54.1 OpenSSL/1.1.1l zlib/1.2.11.zlib-ng nghttp2/1.40.0
J2C Decoder Version: KDU v8.4.1
Audio Driver Version: FMOD Studio 2.02.18
Dullahan: 1.12.4.202209142021
  CEF: 91.1.21+g9dd45fe+chromium-91.0.4472.114
  Chromium: 91.0.4472.114
LibVLC Version: 3.0.16
Voice Server Version: Not Connected
Settings mode: Phoenix
Viewer Skin: Vintage (Classic)
Window size: 1920x1027 px
Font Used: Deja Vu (96 dpi)
Font Size Adjustment: 0 pt
UI Scaling: 1
Draw distance: 96 m
Bandwidth: 1000 kbit/s
LOD factor: 2
Render quality: Medium-Low (2/7)
Advanced Lighting Model: No
Texture memory: Dynamic (512 MB min / 10% Cache / 10% VRAM)
Disk cache: Max size 2048.0 MB (0.0% used)
Built with MSVC version 1937
August 31 2024 09:19:54 SLT

[SubZeroWins]

I tried one more time just now and when it opened it crashed immediately.

[AmeliaJ08]

You're probably in a group that is using a 2048x1024 profile picture. It is a recently discovered bug that is affecting older versions of Firestorm like this - and maybe other viewers? - and a fix is unlikely. What version of official viewer did you try with?

It may not be this but it is the most likely culprit. The fix is to use a more up to date version of any viewer or at the very least log in using one, find the group with the offending picture and leave that group.

I can't say 100% if this is the problem but given the recent discovery of this bug it is most likely.

 

 

Edited August 31 by AmeliaJ08

[Fluffy Sharkfin]

3 hours ago, AmeliaJ08 said:

a group that is using a 2048x1024 profile picture

[Theresa Tennyson]

14 hours ago, AmeliaJ08 said:

You're probably in a group that is using a 2048x1024 profile picture.

This is why we can't have nice things.

[SubZeroWins]

I tried many things for fixing it with no success but after many hours I ended up re installing windows. Up to now there is no problem, I really dont know what caused it.

Thank you all for your time to help.

 

PS Could someone recommend me a graphic card which can support the latest viewer changes please? Like many of you people, I cant run the latest version.

[AmeliaJ08]

2 hours ago, SubZeroWins said:

I tried many things for fixing it with no success but after many hours I ended up re installing windows. Up to now there is no problem, I really dont know what caused it.

Thank you all for your time to help.

 

PS Could someone recommend me a graphic card which can support the latest viewer changes please? Like many of you people, I cant run the latest version.

Are you interested in new or used graphics cards and do you have a budget idea? GPUs aren't cheap, going used can give you more performance but is of course a risk especially if you don't know what you're looking at, used cards often come dusty etc and in need of a little TLC. You also need to consider if your computer can support them, modern higher power graphics cards require at least one 8 pin PCI-E power connector from your computers power supply, this may not be available in older computers.

Good new card options:

Nvidia Geforce RTX 3060 12GB. Make sure it's a 12GB model, not the 8GB model which is slower in every way. This is the cheapest way of getting 12GB VRAM from Nvidia, it is a previous generation card that is still in production but works well with Second Life and that high amount of VRAM is something Second Life likes. Requires 1x PCI-E 8 pin connector and I wouldn't try to use it if your power supply is under 550W. Should be under $300 new these days and is the budget favorite of everyone.

Nvidia Geforce RTX 4060/Ti, Nvidia Geforce RTX 4070/Ti/Super/Ti Super. This is the current generation and at current generation prices ranging from about $300-850, the memory ranges from 8GB to 16GB on these models with the cheapest having 8GB. Newer, more power efficient and with the latest features support but that doesn't mean anything for SL. The 4060 8GB is the cheapest but is arguably a worse buy than the 3060 mentioned above, the other cards are better but significantly more expensive. Once again all require 1 or 2 8pin PCI-E power connectors.

--

Good used Nvidia card options:

Nvidia Geforce RTX 2070/Super, Nvidia Geforce RTX 2080/Super, Nvidia Geforce RTX 3070/Ti, Nvidia Geforce RTX 3080/Ti. Previous generations, memory ranges from 8GB to 12GB and all are as fast as or significantly faster than the RTX 3060 12GB mentioned above, the 3070 and 3080 in particular which are excellent cards today. None of these are still in production as far as I know but can be great value used, their power requirements can be quite high though and I would not recommend these without at least a 600W power supply.

Nvidia Geforce GTX 1660 Super/Ti. Both are now quite old but very, very cheap on used market with lots available. 6GB VRAM for both of these models, if you are interested then look for a Ti model since it is the fastest version. This is about the minimum card you should consider and actually works quite well in SL, will have to dial down some settings but nothing too extreme. Requires 1x 8 pin PCI-E power connector, 400W PSU recommended.

Nvidia Geforce RTX 2060 Super. This is a good alternative to the 1660 mentioned above but has 8GB of VRAM and slightly higher performance. 1x 8pin PCI-E power connector, 550W PSU recommended.

Nvidia Geforce RTX 1060, 1070/Ti, 1080/Ti. Much older now but still usable in SL, the 1060 has 6GB of VRAM and the rest have 8GB. The 1060 is arguably a little weak but does still work with sensible settings, the 1070 is very similar to a 1660 in performance but has 8GB VRAM, the 1080/Ti is faster with 8 or 11GB VRAM but with higher power requirements especially with the 1080's and in SL should be similar performance to a Geforce RTX 2070 in SL. PCI-E power requirements will be either 6 pin or 8 pin (the 1060's all required a 6 pin, the rest are 6+8 or 1 or 2x 8 pin as far as I know).

==

If you don't have any 6 pin or 8 pin PCI-E power connectors your options are quite limited, there are some cards that are "bus powered" though and don't require this additional power.

New bus powered cards:

Nvidia Geforce RTX 3050 6GB. Relatively recently released but using previous generation chips, it's a cut down version of the older RTX 3050 8GB to be bus powered and has 6GB VRAM. This will work quite nicely but expect performance in SL similar to a 1660 Ti. Priced under $200 if you must have something new that is bus powered this is probably it, also comes in low profile versions for small cases. Not great, not terrible, a compromise but might be enough for you.

Used bus powered cards:

Basically nothing. There are versions of Geforce GTX 1650 that are entirely bus powered (watch out though, some have a 6 pin power requirement) that will work but you are likely to run into performance issues in SL, if you can handle lower frame rates though these are an option, it is limited by 4GB of VRAM though which - depending on your pickiness - might be annoying, performance similar to a GTX 1060. Expect it to chug a bit in busy scenes with lots of avatars present, will need to dial back settings. Notable exception to this is Nvidia RTX A2000 6/12GB which is an expensive, rare(ish) workstation card that is entirely bus powered and probably too niche to consider, it is fast enough however.

 

 

 

 

 

 

 

 

 

 

 

 

Edited September 1 by AmeliaJ08

[SubZeroWins]

1 hour ago, AmeliaJ08 said:

Are you interested in new or used graphics cards and do you have a budget idea? GPUs aren't cheap, going used can give you more performance but is of course a risk especially if you don't know what you're looking at, used cards often come dusty etc and in need of a little TLC. You also need to consider if your computer can support them, modern higher power graphics cards require at least one 8 pin PCI-E power connector from your computers power supply, this may not be available in older computers.

Good new card options:

Nvidia Geforce RTX 3060 12GB. Make sure it's a 12GB model, not the 8GB model which is slower in every way. This is the cheapest way of getting 12GB VRAM from Nvidia, it is a previous generation card that is still in production but works well with Second Life and that high amount of VRAM is something Second Life likes. Requires 1x PCI-E 8 pin connector and I wouldn't try to use it if your power supply is under 550W. Should be under $300 new these days and is the budget favorite of everyone.

Nvidia Geforce RTX 4060/Ti, Nvidia Geforce RTX 4070/Ti/Super/Ti Super. This is the current generation and at current generation prices ranging from about $300-850, the memory ranges from 8GB to 16GB on these models with the cheapest having 8GB. Newer, more power efficient and with the latest features support but that doesn't mean anything for SL. The 4060 8GB is the cheapest but is arguably a worse buy than the 3060 mentioned above, the other cards are better but significantly more expensive. Once again all require 1 or 2 8pin PCI-E power connectors.

--

Good used Nvidia card options:

Nvidia Geforce RTX 2070/Super, Nvidia Geforce RTX 2080/Super, Nvidia Geforce RTX 3070/Ti, Nvidia Geforce RTX 3080/Ti. Previous generations, memory ranges from 8GB to 12GB and all are as fast as or significantly faster than the RTX 3060 12GB mentioned above, the 3070 and 3080 in particular which are excellent cards today. None of these are still in production as far as I know but can be great value used, their power requirements can be quite high though and I would not recommend these without at least a 600W power supply.

Nvidia Geforce GTX 1660 Super/Ti. Both are now quite old but very, very cheap on used market with lots available. 6GB VRAM for both of these models, if you are interested then look for a Ti model since it is the fastest version. This is about the minimum card you should consider and actually works quite well in SL, will have to dial down some settings but nothing too extreme. Requires 1x 8 pin PCI-E power connector, 400W PSU recommended.

Nvidia Geforce RTX 2060 Super. This is a good alternative to the 1660 mentioned above but has 8GB of VRAM and slightly higher performance. 1x 8pin PCI-E power connector, 550W PSU recommended.

Nvidia Geforce RTX 1060, 1070/Ti, 1080/Ti. Much older now but still usable in SL, the 1060 has 6GB of VRAM and the rest have 8GB. The 1060 is arguably a little weak but does still work with sensible settings, the 1070 is very similar to a 1660 in performance but has 8GB VRAM, the 1080/Ti is faster with 8 or 11GB VRAM but with higher power requirements especially with the 1080's and in SL should be similar performance to a Geforce RTX 2070 in SL. PCI-E power requirements will be either 6 pin or 8 pin (the 1060's all required a 6 pin, the rest are 6+8 or 1 or 2x 8 pin as far as I know).

==

If you don't have any 6 pin or 8 pin PCI-E power connectors your options are quite limited, there are some cards that are "bus powered" though and don't require this additional power.

New bus powered cards:

Nvidia Geforce RTX 3050 6GB. Relatively recently released but using previous generation chips, it's a cut down version of the older RTX 3050 8GB to be bus powered and has 6GB VRAM. This will work quite nicely but expect performance in SL similar to a 1660 Ti. Priced under $200 if you must have something new that is bus powered this is probably it, also comes in low profile versions for small cases. Not great, not terrible, a compromise but might be enough for you.

Used bus powered cards:

Basically nothing. There are versions of Geforce GTX 1650 that are entirely bus powered (watch out though, some have a 6 pin power requirement) that will work but you are likely to run into performance issues in SL, if you can handle lower frame rates though these are an option, it is limited by 4GB of VRAM though which - depending on your pickiness - might be annoying, performance similar to a GTX 1060. Expect it to chug a bit in busy scenes with lots of avatars present, will need to dial back settings. Notable exception to this is Nvidia RTX A2000 6/12GB which is an expensive, rare(ish) workstation card that is entirely bus powered and probably too niche to consider, it is fast enough however.

 

 

Thank you so much for everything. I will certainly keep this as a guide because even though I use the previous viewer version, my current card still struggles and I must soon get a new one.

 

 

 

 

 

 

 

 

 

 

[AmeliaJ08]

You're welcome, long post but I figured there was a need since many people are probably looking to upgrade.

[Alestes]

i've got a RTX 4090 here  and i crash about 3 to 10 times (splatbug) every evening... I ve never seen this kind of ***** since 2004... 

[AmeliaJ08]

1 hour ago, Alestes said:

i've got a RTX 4090 here  and i crash about 3 to 10 times (splatbug) every evening... I ve never seen this kind of ***** since 2004... 

Version? there's a giant bug causing crashes in the current release, it's related to mirrors. Either disable mirrors or use the latest Alpha where the bug has been fixed.