I am in Ukraine and I want to subscribe to premium But there is a problem,

[shmulikhazin09]

[Teresa Firelight]

This might be a simple as you have not clicked the page agreeing to Tilia terms. If that is not the issue, then you might want to submit this as a ticket -- I dont think that LL's support team checks the forums to look for individual billing issues.

Edited August 28 by Teresa Firelight
fix typo

[shmulikhazin09]

10 hours ago, Teresa Firelight said:

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Posted 10 hours ago (edited)

This might be a simple as you have not clicked the page agreeing to Tilia terms. If that is not the issue, then you might want to submit this as a ticket -- I dont think that LL's support team checks the forums to look for individual billing issues.

Maybe because the card is in Ukrainian money and not dollars

Edited August 28 by shmulikhazin09

[Quartz Mole]

11 hours ago, shmulikhazin09 said:

Я думаю, вам потрібно буде зв’язатися зі службою підтримки платежів, щоб вирішити це.   Ви можете спробувати зателефонувати за допомогою Skype або відкрити заявку в службу підтримки.    

Служба підтримки – це єдині люди, які можуть допомогти, і вони також єдині люди, які точно знають, у чому проблема.

I think you're going to need to contact billing support to fix this.   You could try phoning using Skype, or you could open a support ticket.    

Support are the only people who can help, and they're also the only people who'll know for sure what the problem is.

 

[shmulikhazin09]

Is there anyone here from Ukraine?? Which dollar or Ukrainian card??

 

[Alwin Alcott]

8 hours ago, shmulikhazin09 said:

Is there anyone here from Ukraine?? Which dollar or Ukrainian card??

 

did you contact support as Quartz advised?

[Qie Niangao]

The US is in a holiday weekend, so it will be Tuesday before support will be back to normal. I've had really good response from Billing in the past, so it's worth the wait (but in the meantime, yeah, someone from Ukraine might have useful suggestions).