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I assume you've checked to be sure that the account you are getting funds from actually has enough money in it to pay for the L$ purchase, hasn't expired, and hasn't been blocked for some other reason. If everything looks OK, maybe it was a fluke.  Try again.  If it fails a second time, submit a support case or call the LL billing office. The billing team is available from 6am to 2pm PST, Monday through Friday. Call toll-free in the US/Canada: 800-294-1067 or 703-286-6277

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2 hours ago, Gina Fallen said:

All good 

That's terrific.  I'm sorry you wrote over your original post, though. Now someone with a similar question will never know that you asked, or how you resolved it.

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