Constantly crashing on FS. Help.....

[TyVulpine Buccaneer]

I constantly get this message when I'm in large groups (never happened in previous viewer versions for me)

[AmeliaJ08]

Hey I tried to get some more visibility for your problem, could you go to Help > About Firestorm and copy/paste everything from that window to here? it's just text so you should be able to.

 

[TyVulpine Buccaneer]

25 minutes ago, AmeliaJ08 said:

Hey I tried to get some more visibility for your problem, could you go to Help > About Firestorm and copy/paste everything from that window to here? it's just text so you should be able to.

 

Firestorm 6.6.17 (70368) Dec 10 2023 18:34:00 (32bit / SSE2) (Firestorm-Release) with Havok support
Release Notes

You are at 83.9, 231.4, 3,005.8 in Raglan Shire located at simhost-0d2bc34696d47a337.agni
SLURL: http://maps.secondlife.com/secondlife/Raglan Shire/84/231/3006
(global coordinates 277,844.0, 332,263.0, 3,005.8)
Second Life RC LeTigre 2024-06-11.9458617693
Release Notes

CPU: 12th Gen Intel(R) Core(TM) i5-12400 (2496 MHz)
Memory: 11974 MB (Used: 930 MB)
Concurrency: 12
OS Version: Microsoft Windows 8 64-bit (Build 9200)
Graphics Card Vendor: Intel
Graphics Card: Intel(R) UHD Graphics 730
Graphics Card Memory: 1024 MB

Windows Graphics Driver Version: 31.0.101.4575
OpenGL Version: 4.6.0 - Build 31.0.101.4575

RestrainedLove API: (disabled)
libcurl Version: libcurl/7.54.1 OpenSSL/1.1.1l zlib/1.2.11.zlib-ng nghttp2/1.40.0
J2C Decoder Version: KDU v8.4.1
Audio Driver Version: FMOD Studio 2.02.18
Dullahan: 1.12.4.202209142021
  CEF: 91.1.21+g9dd45fe+chromium-91.0.4472.114
  Chromium: 91.0.4472.114
LibVLC Version: 3.0.16
Voice Server Version: Not Connected
Settings mode: Firestorm
Viewer Skin: Firestorm (Grey)
Window size: 1920x1009 px
Font Used: Deja Vu (96 dpi)
Font Size Adjustment: 0 pt
UI Scaling: 1
Draw distance: 128 m
Bandwidth: 500 kbit/s
LOD factor: 3
Render quality: Medium (3/7)
Advanced Lighting Model: No
Texture memory: 512 MB (1)
Disk cache: Max size 2048.0 MB (78.2% used)
Built with MSVC version 1937
Packets Lost: 61/649,871 (0.0%)
August 05 2024 03:57:55 SLT

[steeljane42]

41 minutes ago, TyVulpine Buccaneer said:

Graphics Card: Intel(R) UHD Graphics 730

That's an integrated GPU that always was barely enough for SL.

Your options are.

1. Lower your settings. In particular draw distance to 32m, LoD to 2, max # of non-impostor avatars to 1-2, and very much everything else you can.

2. Try other viewer, like Cool VL. It's less taxing than FS.

3. Get a dedicated GPU. Nvidia's 1060 or 1660 should go well with your CPU and will be okay for SL in general even with PBR in mind.

Edited August 5 by steeljane42

[AmeliaJ08]

Yes, the integrated graphics is never going to work well enough I'm sorry to say.

That said, it shouldn't crash like this. It almost looks like it's trying to use more memory than it has available, I'm no expert though. @Beq Janus have you seen anything like this? would manually setting a VRAM limit help? I see it is detecting 1GB but really not sure how these integrated GPUs handle how much memory they can use, I also see "Texture memory" is reporting as 512MB.

As an aside though @TyVulpine Buccaneer you probably want to increase your cache size

Quote

Disk cache: Max size 2048.0 MB (78.2% used)

You can safely increase this to the maximum of 20GB these days, older versions of Firestorm allow up to 10GB and it should be maxed out as long as you have the disk space. It will result in a lot less texture re-loading.

 

Edited August 5 by AmeliaJ08

[Nofunawo]

Yeah, one "problem" is the integrated GPU. You can try to set this option (see picture) to lower the VRAM usage (only 1GB available)

But the real problem is that you use a 32bit Version of the viewer: Firestorm 6.6.17 (70368) Dec 10 2023 18:34:00 (32bit / SSE2) 

Which limits your memory usage. 12GB are available but can't be used with a 32bit version running.

You Texture limit, for the "GPU" is set to 512MB´: Texture memory: 512 MB (1)

which should be fine for the crappy Intel "GPU".

You can try 768 but I don't think that will change much.

One more not related to your problem.Your Disk cache: Max size 2048.0 MB (78.2% used) 

Viewer allows 10GB Disk Cache - if the space on your disk is not limited set the cache to 10GB. 

 

 

Edited August 5 by Nofunawo

[AmeliaJ08]

Oh I had totally missed the 32bit part! good eye, I should read more carefully.

I think given the VRAM limitations that texture compression etc should be automatically enabled if the viewer detects integrated graphics, would that be a terrible idea?

Edited August 5 by AmeliaJ08

[Nofunawo]

First of all she (I guess) needs to install a 64bit version of the FS Viewer.

[TyVulpine Buccaneer]

2 hours ago, Nofunawo said:

First of all she (I guess) needs to install a 64bit version of the FS Viewer.

He

[Nofunawo]

O.K. first of all HE needs to install a 64bit version of the FS viewer.

[TyVulpine Buccaneer]

1 minute ago, Nofunawo said:

O.K. first of all HE needs to install a 64bit version of the FS viewer.

Firestorm 6.6.17 (70368) ......(64bit / SSE2)

[AmeliaJ08]

18 hours ago, TyVulpine Buccaneer said:

Firestorm 6.6.17 (70368) ......(64bit / SSE2)

Tried enabling texture compression? you will want to disable or turn down basically every option in the graphics preferences as well.

 

[Beq Janus]

The 32-bit viewer is highly prone to crashing these days, there is simply not enough room in a 32-bit viewer to hold a scene and it crashes regularly. Give the relatively low RAM (12GB) I would follow the advice here, grab the 64-bit (6.6.17) viewer and limit the image size to 512

increasing the disk cache size while it won't change the crash rate, will likely improve the overall performance too, especially if you main storage is SSD rather than HDD.