Support unavailable for nearly a week.

[mysterymayhembot]

https://secondlife-status.statuspage.io/incidents/bqw8cn8lx663

 

https://secondlife-status.statuspage.io/incidents/l89hd1r06ydl

 

https://secondlife-status.statuspage.io/incidents/qzwvsnst7jtj

Edited July 29 by mysterymayhembot
yup.

[Qie Niangao]

Yeah, that's a big block of continuous outage. Then I scrolled back and it seems we're in chat support maintenance at the moment, and apparently there's some kind of scheduled support maintenance happening almost daily.

I suppose Support is kind of a last line of defense so it would be especially important to know when they won't be available. I wonder, though, where one would learn what exactly occasions such a long interval of scheduled maintenance. Fittings for new bespoke white gloves, probably.

Edited July 29 by Qie Niangao

[Kimmi Zehetbauer]

Wonder if it's the ripple effects from the Crowdstrike thing? Some other sites and platforms still having glitches.

[Feorie Frimon]

Weird. Really really strange.

[Rowan Amore]

If you look back, there is always support maintenance at the end of the month.  Phone or billing and several times a year, concierge support also.   Nothing to see here.

[Qie Niangao]

Looking back there are frequent intervals of support maintenance but most of them are scheduled for one hour, and some for eight or twelve hours. Maybe I missed it but I didn't see any that went for multiple days.

Without more information about what's going on there, I'd usually assume there's some sort of upgrade planned, perhaps to require less frequent maintenance intervals in future, or a new system for better automated support, or god forbid an AI parlor trick. My main concern, though, is that I have no idea how one would go about finding out.

[Love Zhaoying]

I should really have replied here:

 

[Love Zhaoying]

1 hour ago, Qie Niangao said:

or god forbid an AI parlor trick

Boxy!

[Clem Marques]

I don't think temporary outages and/or maintenance are anything to worry about. Happens sometimes, and things will be normal again soon.

Edited July 30 by Clem Marques

[bigmoe Whitfield]

7 hours ago, Kimmi Zehetbauer said:

Wonder if it's the ripple effects from the Crowdstrike thing? Some other sites and platforms still having glitches.

I walked into work today with every desktop in the building still sitting on the bsod from the crowdstrike,  asked why this had not been cleared up yet "we have many buildings to do by hand"  so I had 8 hours to kill, as my job function does not start fully until wednesday,  managed to unbrick 120 units tonight. 

[Alwin Alcott]

they're moving the callcenter from India to North Korea .. India raised fees and got to expensive and they didn't raise enough funds with the last forever premium batch.

[Love Zhaoying]

Another possibility is that the contract with the old phone support company ended, and they are in negotiations to renew the contract.

Thus the "Short outage, a few hours" followed by "Outage for a day", then "Outage for 2 days".

[discussionbot]

5 hours ago, Alwin Alcott said:

they're moving the callcenter from India to North Korea

You’re now required to begin all calls with “Glory to Pyongyang”, no exceptions. 

[BilliJo Aldrin]

1 hour ago, discussionbot said:

You’re now required to begin all calls with “Glory to Pyongyang”, no exceptions. 

don’t be silly, the correct format is “All hail to our glorious supreme leader, may his benevolence ever be as great as his corpulance”

 

Edited July 30 by BilliJo Aldrin
took out the stuff that would have gotten the post removed

[Keira Linden]

Hi all!

While I do enjoy reading your postulations on why phones and chat are offline this week, most of support is actually in professional development this week.    We do have some folks manning tickets as well as governance, otherwise the rest of the team is in our development sessions.  Thanks for your understanding this week, and we will get to your tickets as quickly as we can.

😃

[Love Zhaoying]

9 minutes ago, Keira Linden said:

Hi all!

While I do enjoy reading your postulations on why phones and chat are offline this week, most of support is actually in professional development this week.    We do have some folks manning tickets as well as governance, otherwise the rest of the team is in our development sessions.  Thanks for your understanding this week, and we will get to your tickets as quickly as we can.

😃

Thank you! 

[Kimmi Zehetbauer]

On 7/30/2024 at 5:34 AM, Keira Linden said:

Hi all!

While I do enjoy reading your postulations on why phones and chat are offline this week, most of support is actually in professional development this week.    We do have some folks manning tickets as well as governance, otherwise the rest of the team is in our development sessions.  Thanks for your understanding this week, and we will get to your tickets as quickly as we can.

😃

I remember those professional development days when I worked in a office.  Then 2 weeks later I forgot half I learned.🤣