TOS Question

[PatricaC]

So I have a Question about Violation of TOS 

someone contacted my husband on Discord said they can't login into Second Life at all that they get "Contact Support" or such

Now if someone reported her for Violation of TOS but there was a 2nd person who was also accessed her account by there computer/laptop 

That 2nd person account would be also removed and not be able to get back on Second Life or am I wrong on that

 

I wanted to get clarification on that cause my husband keep telling this person that and she keeps telling me that the 2nd person got there account back

 

 

Edited July 18 by PatricaC
wrong discription

[Scylla Rhiadra]

Just now, PatricaC said:

So I have a Question about Violation of TOS 

someone contacted my husband on Discord said they can't login into Second Life at all that they get "Contact Support" or such

Now if someone reported her for Violation of TOS but there was a 2nd person who was also accessed her account by there computer/laptop 

That 2nd person account would be also removed and not be able to get back on Second Life or am I wrong on that

 

I wanted to get clarification on that cause I keep telling this person that and she keeps telling me that the 2nd person got there account back

 

 

I should think that if that second person was accessing the account with the permission of the first, they'd be clear. For one thing, I'm not sure that LL has a good way to identify the account of the second person.

Where LL might do some investigating is in the case of a malicious hijacking of someone's account. But that doesn't sound like what's happened here?

[PatricaC]

1 minute ago, Scylla Rhiadra said:

I should think that if that second person was accessing the account with the permission of the first, they'd be clear. For one thing, I'm not sure that LL has a good way to identify the account of the second person.

Where LL might do some investigating is in the case of a malicious hijacking of someone's account. But that doesn't sound like what's happened here?

The first person said that the 2nd person lost there account but was able to get it back so they did identify the 2nd person who was involved unless the 2nd person lied to them to get it back since this 2nd person would be a Premium too

Wouldn't the 2nd person be in violation regardless if they had permission or not? I didn't think LL cared about that  and if the 2nd person had permission why would they take her account ?

 

[Rowan Amore]

37 minutes ago, PatricaC said:

So I have a Question about Violation of TOS 

someone contacted my husband on Discord said they can't login into Second Life at all that they get "Contact Support" or such

Now if someone reported her for Violation of TOS but there was a 2nd person who was also accessed her account by there computer/laptop 

That 2nd person account would be also removed and not be able to get back on Second Life or am I wrong on that

 

I wanted to get clarification on that cause my husband keep telling this person that and she keeps telling me that the 2nd person got there account back

 

 

So 2 different people accessing 2 different accounts on the same computer?

 

Edited July 18 by Rowan Amore

[PatricaC]

Just now, Rowan Amore said:

So 2 different people accessing 2 different account on the same computer?

 

No not the same computer different computer, different states , etc

[Qie Niangao]

Did the first person contact Support as the message told them to do? (Why are they talking to your husband?)

Are we confident they're telling the truth—or at least what they think is the truth?

I'm not even sure I understand what's supposed to have happened. The second person (who accessed the first person's account with permission) lost access to their own account for some time and then it was restored, and we know this because the second person told the first person this? And the second person knew they lost their account access because of this, not something else?

The second person was Premium… is relevant why? Because they had access to Support or something?

I am so confused.

[Rowan Amore]

Did.person talking to your husband get an email telling them they were suspended or banned for SL for a ToS violation?  Was it just a popup when they tried to in that said contact support in general?  I'm with @Qie Niangaoand confused.

[Caitlin Tobias]

What was the exact message? Was it this one? I've had that a few times, ages ago. Rebooting the router fixed it.

[diamond Marchant]

Whatever the issue is (OP is a puzzle), the people in this forum do not represent Linden Lab or their policies regarding security of accounts. If one has questions like this, they should be addressing them to Linden Lab support.

[Polenth Yue]

In a case where they think the account was compromised, support will ask questions to confirm identity and also might check up on whether the security issues were understood. Then the account is unlocked. The locked out person needs to jump through the hoops to get things back. It doesn't happen automatically.