I can't log into sl. It says it can't be accessed from computer. Can anyone help me?

[leisle Hinterland]

I can't log into second life and it keeps telling me that second life can't be accessed from my computer. It seems to have locked me out but there is no message from linden labs and I have done nothing for my account to be banned. Has this happened to anyone else? Can anyone help me with this issue?

thanks so much for your time,

leisle Hinterland

[Keli Kyrie]

That will often happen when there is a hold on your account for billing or other issues. If you have a premium I would go to live chat right now and try to resolve this. If it truly is a hold within 72 hours you will no longer be able to log into this website. So I would contact live chat or at least call the billing number and find out if this is the case right away. 

[Marigold Devin]

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leisle Hinterland wrote:

I can't log into second life and it keeps telling me that second life can't be accessed from my computer. It seems to have locked me out but there is no message from linden labs and I have done nothing for my account to be banned. Has this happened to anyone else? Can anyone help me with this issue?

thanks so much for your time,

leisle Hinterland

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Welcome to Second Life Answers, Ieisle.

You can call for free on one of the following numbers.  An operator there will be able to advise you further, and may even be able to give you the ability to log in again within just a few minutes.

If you have a non-technical issue with your account you can also call our Billing team at: Toll-Free (US/Canada) 800.294.1067 Long Distance 703.286.6277 Our Billing team is available 24 hours a day, seven days a week. Local Toll-Free numbers France: 0805.101.490 Germany: 0800.664.5510 Japan: 0066.33.132.830 Portugal: 800.814.450 Spain: 800.300.560 UK: 0800.048.4646 Support is in English Only