I need help fixing my premium account in order to get back my Linden Home..

[Lilianna Elephas]

I had a premium account, and due to issues with my email, didn't receive the notification that my account was due in time to pay it. When I tried to release the account, I was prompted to 'update my payment information', which I did, and was promptly charged for an additional year. All of this is fine, but I released my Linden Home when I was trying to release my account. IT then put me in a situation where I am "downgrading to basic" account. And now, even though I am paid up until April of 2012, I am unable to aquire a new Linden Home, or fix my account from it's "downgrading to basic' status.
PLEASE HELP.

 

Lili

[Cinnamon Lohner]

Sounds to me like you need help from Billing. 

--Cinn

Billing support phone numbers
Toll-Free (US/Canada)
800.294.1067
Long-Distance
703.286.6277

Billing team is available 24 hours a day, seven days a week.
Local Toll-Free numbers

France: 0805.101.490
Germany: 0800.664.5510
Japan: 0066.33.132.830
Portugal: 800.814.450
Spain: 800.300.560
UK: 0800.048.4646
Support is in English Only

[Venus Petrov]

You can try to sort it by calling the Billing Department:

Contacting Linden Lab billing support

If you have a non-technical issue related to billing concerns, you can call the Linden Lab billing team at the following toll-free numbers:

• US/Canada: 800-294-1067
• France: 0805-101-490
• Germany: 0800-664-5510
• Japan: 0066-33-132-830
• Portugal: 800-814-450
• Spain: 800-300-560
• UK: 0800-048-4646

Long distance (not free): 703-286-6277

The billing team is available twenty-four hours a day, seven days a week.