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hi i updated my credit care info it says it updated but it wont let me buy any lindens


Rae Clymer
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Give it a while longer as the Grid has some problems at the moment. Although buying Lindens isn't mentioned, transactions are so perhaps this is the cause. If the problem remains after the all clear is given on http://status.secondlifegrid.net/ then contact Billing Support.

 

Inventory and login issues

Posted by Status Desk on June 25th, 2011 at 02:42 pm PDT

[postED 2:41PM PDT June 25, 2011] Some residents may be unable to login at this time. In world chat, teleporting, transactions, logins and new registrations may be disrupted. We ask that you please refrain from making any purchases in-world during this time and to make backup copies of any objects that you are currently building. Please check back here for updates.

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Give it a while longer as the Grid has some problems at the moment. Although buying Lindens isn't mentioned, transactions are so perhaps this is the cause. If the problem remains after the all clear is given on http://status.secondlifegrid.net/ then contact Billing Support.

 

Inventory and login issues

Posted by Status Desk on June 25th, 2011 at 02:42 pm PDT

[postED 2:41PM PDT June 25, 2011] Some residents may be unable to login at this time. In world chat, teleporting, transactions, logins and new registrations may be disrupted. We ask that you please refrain from making any purchases in-world during this time and to make backup copies of any objects that you are currently building. Please check back here for updates.

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Here are the most common reasons for credit card failure:

  • The credit card number was entered incorrectly.
  • The billing address was not entered or was entered incorrectly. It should be the same address that appears on your bill.
  • The name on the card was not entered or was not entered as it appears on the card.
  • The credit card is not in the list of accepted payment methods (we currently accept Visa, MasterCard, American Express, JCB, Discover, or PayPal).
  • The CVV (3 digits on the back, or 4 digits on the front for AmEx) was not entered or was entered incorrectly.
  • The card is expired, or the expiration date was entered incorrectly.
  • There are no funds available on the credit card to validate it. We send a US$1.00 authorization to ensure that a credit card is valid. This is not a billing, but the card must have at least US$1.00 available on it to pass validation.
  • Your monthly payment limit is reached, and/or your bank is not authorizing any more transactions.
  • The issuing bank has not pre-approved transactions with Linden Research, Inc. Contact the issuing bank to resolve the problem.
  • If you are outside the US, your card may not be set up for international/overseas transactions (this is very common with Visa Electron).

If none of the above applies to you, contact your credit card provider to determine the cause.

You can also call our billing team directly using the phone numbers on the Billing Support page.



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