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Second Life can not be accessed


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Hello!

I am French, so sorry for my very bad English!
I have the same problem as you yesterday ... the message is: secondlife cannot be accessed to this computer ...
Have you found a solution?
I followed the procedure for requesting assistance, but nothing changes ...
If you have a solution, thank you let me know in advance!
If I find a solution, I'll make you part too!
Cavin Karu thank you very much:)

urantiagaia

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Hello!

I am French, so sorry for my very bad English!
I have the same problem as you yesterday ... the message is: secondlife cannot be accessed to this computer ...
Have you found a solution?
I followed the procedure for requesting assistance, but nothing changes ...
If you have a solution, thank you let me know in advance!
If I find a solution, I'll make you part too!
Cavin Karu thank you very much:)

urantiagaia

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Hi Cavin,

Welcome to Second Life answers. I believe the answers at this topic may be helpful for you: http://community.secondlife.com/t5/Account/quot-SecondLife-cannot-be-accessed-from-this-computer-quot-still/qaq-p/939237 

French forum is available here: http://community.secondlife.com/t5/Forum-français/bd-p/FrenchForum 

French Q&A here: http://community.secondlife.com/t5/Français/qa-p/sla_francais 

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There are many reasons why you might get that message. You may have been suspended or banned. If so, you should have received an e-mail explaining why. Your account may also have been put on hold by mistake, or for an administrative reason -- maybe someone else has been using your account for phishing or other unauthorized purposes. In any case, the only people who can take your account off hold again are at Linden Lab. Read http://wiki.secondlife.com/wiki/Linden_Lab_Official:Why_is_my_account_on_hold%3F for more details and to find out what you can do next.

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Il ya plusieurs raisons pour lesquelles vous pourriez faire passer ce message. Vous avez peut être été suspendus ou interdits. Si oui, vous devriez avoir reçu un e-mail en expliquant pourquoi. Votre compte peut aussi avoir été mis en attente par erreur, ou pour une raison administrative - peut-être quelqu'un d'autre a utilisé votre compte pour du phishing ou d'autres fins non autorisées. En tout cas, les seules personnes qui peuvent prendre votre compte off tenir encore sont à Linden Lab. Lire% 3F http://wiki.secondlife.com/wiki/Linden_Lab_Official:Why_is_my_account_on_hold pour plus de détails et pour savoir ce que vous pouvez faire ensuite.

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If you were a premium account and you didn't log in for a long time, odds are that your credit card number changed in that time period.  When LL cannot get to a player's money for tier or for premium charges, they suspend the account.

 

Open a ticket with them on the webpage, tell them the avatar name, and ask what the problem is.  It could be that you left as a premium and when the card expired, LL suspended your account.

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