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"cannot log in from this computer", however SL have confirmed account is not blocked at all?


Molly89
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It's a pretty sure bet that you are being blocked by an IP ban.  It's a common way to ban an account but it has many disadvantages..........one being that any other user who happens to be accessing SL from the same ISP and the IP assigned by that ISP is the same as another user who uses the same ISP and has the same IP assigned by the ISP.  That means the person who is intentionally being banned by LL gets banned............but so does anyone else who happens to have that very same IP address. 

 

Call your ISP and ask if you can have your account assigned a new IP address.  Some ISP's assign IP addresses dynamically and sometimes a simple modem/router reset will get you a new IP addres..........that does not necessarily work all the time.  You might try it though........then call your ISP.

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It's a pretty sure bet that you are being blocked by an IP ban.  It's a common way to ban an account but it has many disadvantages..........one being that any other user who happens to be accessing SL from the same ISP and the IP assigned by that ISP is the same as another user who uses the same ISP and has the same IP assigned by the ISP.  That means the person who is intentionally being banned by LL gets banned............but so does anyone else who happens to have that very same IP address. 

 

Call your ISP and ask if you can have your account assigned a new IP address.  Some ISP's assign IP addresses dynamically and sometimes a simple modem/router reset will get you a new IP addres..........that does not necessarily work all the time.  You might try it though........then call your ISP.

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That's good news that you're not banned.

On the machine that is not working, did you purchase it new?

Could there be any other Accounts associated with the laptop?

This is an unusual problem.

I would consider trying to clean out any cookies left by SL. You tried to login, the server said no, the server remembers that with the help of cookies, I think. Some cookies like to hide.

 

Not a computer mechanic :smileyindifferent:  

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The person you spoke to is mistaken. They probably checked whether or not your account has been banned & have confirmed that its not, however that does not change the fact that your account HAS been blocked by mistake.

If you are a premium member, speak to Live Chat and they will get it fixed very fast, otherwise call back the same number you called before.

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