Money taken from bank account but no dollars added to SL account

[soulofcindcr]

i recently bought 2500 dollars to create my avatar but it says on my account that the transaction failed and i had insufficient funds yet when i go onto my account they taken the money out of my account with no sign of it bouncing back

 

any help would be appreciated

[LittleMe Jewell]

1 hour ago, soulofcindcr said:

i recently bought 2500 dollars to create my avatar but it says on my account that the transaction failed and i had insufficient funds yet when i go onto my account they taken the money out of my account with no sign of it bouncing back

 

any help would be appreciated

First check the USD balance on the Account Summary page of your Dashboard. If the money is there, it will be used automatically the next time you buy L$.  If it isn't there and also not back in your funding account, then contact Billing:

  Billing support phone numbers
    Toll-Free (US/Canada): 800.294.1067
    Long-Distance: 703.286.6277  
Our Billing team is available from 9am to 5pm EST(6am to 2pm PST), Monday through Friday.
https://lindenlab.freshdesk.com/support/solutions/articles/31000131008-billing-support
 

Edited March 15 by LittleMe Jewell

[soulofcindcr]

im trying to contact through a ticket but its just annoying i wanted to sort my avi but now i either need to risk spending more money to get it or waste time waiting for the team to finally write me back

 

[LittleMe Jewell]

2 hours ago, soulofcindcr said:

im trying to contact through a ticket but its just annoying i wanted to sort my avi but now i either need to risk spending more money to get it or waste time waiting for the team to finally write me back

 

Tickets can take longer.  You'll get faster service calling Billing tomorrow -- or if you are Premium, you can also do Live Chat:

Start Live Chat: https://lindenlab.freshdesk.com/support/solutions/articles/31000131005-live-chat
  Live Chat is available 9am to 5 pm EST (6am to 2pm PST) every day.