Tickets as 'guest' dont get replyed too..

[Finrod Ghennyn]

Dear Residents, my partner is trying to get her account back. But it has been placed on hold. Yet the 'guest' ticket-system doesnt get any replys, and i cannot unlock the account through my own on behalve of her. What should i do? The contact with LL goes very bare and slow.. hard to settle.

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The account has been placed on hold, and going to support logs it out. The only way to create a ticket for this account is by guest. "If he is unable to access the website, he can submit a ticket as a guest" - ShirleyM Scout

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I had an guest ticket created weeks ago without reply to it.

 

I dont think you quite understand. She cannnot submit tickets because her account is on hold, how else is she supposed to contact LL?! She cant log in.

-As soon as i reach out for help it logs me out.

[LoveAngeL Lyre]

Hello Finrod. Obviously your partner submitted a ticket in a category where support is not available for basic members.

Please check out the following link: http://wiki.secondlife.com/wiki/Support_Tickets_Types

You can edit your post (Options --> Edit) adding more details if you wish.

[Storm Clarence]

Many accounts that are put on administrative hold usually take a month or so to resolve (depending on the reason it was put on hold)  

Keep sending in support tickets to the correct support for non-premium members.  

[Venus Petrov]

Only your partner can submit tickets on her behalf. You cannot. You are not the account holder. So, it is not likely that LL Support will respond to your tickets for her. She must do this on her own. And, she must be persistent. Good luck!

[Venus Petrov]

Sorry, I cannot edit my prior answer. She CAN contact support without logging into the system. Just click on Help at the top of the page and then Contact Support on the right hand side under Related Links.

[Peewee Musytari]

It sounds like she already submitted the correct ticket, it is the one called "reactivate an old account" that you submit without signing in & by using your email address. She should have got an auto-response email saying that the case has been created & after that there is nothing she can do except wait.

When accounts are put on hold it means that LL is checking something, usuallly a security matter, and they rarely contact the account holder until they are done checking whatever it is. A month is very normal but it can be more or less. If they find that everything is ok, they will likely contact your friend asking for confirmation of her ID and then soon after she will get her account back. If they find something wrong, then they will email her to tell her what they are going to do about it.

[CallieLatham]

Good luck with this.  My partners account has been down for TWO WEEKS today.  He had the same thing...they told him to submit a guest ticket with his photo id for security purposes and he did it that day.  Since it takes LL about a week to do anything at all he called them last week and they said that it was just sitting there so they sent it on to the right people and his account should be back in a few days...that was last Tuesday and still nothing.  We are hoping it will be back up today since it has been another week.

[alena Dotcheva]

I totally agree with venus petrov keep pestering them the more you send them the more they will get fed up