[redacted] Customer service issues

[Ron Blackwood]

I have contacted [name removed by moderators] several time to resolve an issue i have with them and have not received a response from them.  I was originally named ron432 and changed my name to ron.blackwood.  I had L$12500 promo store cards from them and they now do not work under ron.blackwood.  I also lost the store discount percentage that you receive when you get an item from the shop. I have tried to get them to respond to me and change everything to my new name, but as I said cannot get a response from them.  I have sent IM's to customer support for one year and then sent a notecard to another contact person (who was assigned to handle problems for them).  I have sent 8 notecards to [name removed by moderators](as instructed) and still have not heard from them.  Can you please help me or suggest what i need to do. Thank you.  ron.blackwood (ron432)

Edited December 21, 2022 by Quartz Mole
Redacted to remove names -- not allowed by Guidelines

[Arielle Popstar]

Shouldn't that be automatically resolved by the name change itself? If not it sounds like an issue with the name changing protocol as I would have thought it would be the same UUID still. Sounds like you might need to file a ticket with the lab.

[Ron Blackwood]

The name change caused a problem with 7seas fishing game but that was easily resolved by the 7seas creator , My main problem is [redacted] ignoring my IM's and notecards

 

 

Edited December 22, 2022 by Quartz Mole

[Arielle Popstar]

Ok but the refusal to answer or acknowledge you cannot be fixed by anyone here and is likely only fixable by the Lab, so maybe best to file a ticket with them as no doubt the Mod's will be along shortly to anonymize the name of the offending party.

[LittleMe Jewell]

Some things that use external servers have to be changed by the store owner.  It could be that their credit system is that way.

HOWEVER, you are NOT allowed to 'name & shame' anyone or any store on the forums.  You need to remove the names from your post -- though LL may just remove the whole thread.

Side note:  The issue would be considered a 'resident to resident dispute/issue' and LL will not get involved.  Truth be told, any store owner could remove their credit system at any time or drop you from it and LL will not get involved.

Edited December 20, 2022 by LittleMe Jewell

[Rick Nightingale]

My wife recently resurrected an alt that had some stuff from there... got a similar lack of response when asking for updates (via the instructed channels) for the products which were not on the 'new' auto-redelivery system. Nothing for a month now. Not much we can do about it except vote with our L$. Such is (second) life.

Edited December 21, 2022 by Rick Daylight

[Aethelwine]

It has been a long time since I had any dealings with them, but they used to have customer service people in their store. Maybe check their store out in world and see if they still do. They might be able to help.

 

[Rick Nightingale]

They don't.

[Ron Blackwood]

There is a customer service BOT inside the main entrance, who you can only IM , as i have been doing for months now !