help

[Mista Longfall]

my viewer crashes on the start up it started to happen after i updated my viewer 2 to 2.6  it also happens on all the rest of newest updated viewers ..and i have vivox voice error

[Rin Tae]

It might be, that with all the viewers you have (I assume you have several snce you wrote about 'the rest of newest updated viewers') the cache become corrupted. It is one of the most essential things to give each viewer on your computer it's own separate cache location (those can be set in the preferences) so the different viewers wont mix up what they are using.

Also it is good to make 'clean instals' when updating a viewer. So you need to delete all the files from the old version (including those in the usually hidden windows app folder .. of course it is best to copy the chatlogs somewhere else if you want to keep them) and only then install the new version then.

And when you have set a separate cache location and install a new version of the viewer ... manually delete all the cache from the folder so the new viewer version wont get mixed up with the cache of the old.