hacking

[lisavm]

hello,

Could you help us, please? My friend (bleuangelvm resident) has been the victim of a hack few days ago. His account has been suspended. He have sent a query to Linden Lab. He has not received any answer to his emails. We are really worried about this hacker and for all the problems generated. We have an 1/2 homestead and many things have been bought in SL, and we are scared to loose all. What recourse do we have for regain his account? I thank you for your reply. Sincerely,  Best wishes from France, Lisa

[Jaylin Wytchwood]

"On administrative Hold" isnt something bad immediately.

Usually, Linden will ask your friend to provide details if he is the person who opened the account, they have to be sure, that your friends RL self is the actual holder of the account. If hes Premium, hr might want to contact via chat.

Sadly they need a longer time to react, so it can be that your friends account stays grounded up to a month.

 

[LoveAngeL Lyre]

Hello lisavm. By http://community.secondlife.com/t5/English-Knowledge-Base/Account-credentials/ta-p/700017

How do I know if my account was compromised?
Your account may have been compromised if:

•You can't access your account.
•You suddenly notice a reduced available balance on the payment source you have on file.
 

What should I do?
Contact us immediately!

Here's what to do:

1. Go to the Second LIfe Help page and log in if you can. If you can't access your account, use the Forgot your login information? link on the right to recover your username and reset your password. Then log in.
2. On the Second LIfe Help page page, click the Contact Support link on the right.
3. On the next page, click Submit a a Support Case form.
4. Under What type of problem are you having?, select Account Issue. A second dropdown appears.
5. Under Account Issue, select I believe my account has been compromised.
6. Fill in the rest of the fields as directed.
7. Click Submit.
8. Check your email for your case number.
9. Call our Fraud number: 800-860-6990.

[JeffreyBob Hax]

Seems to me if you lost your login settings, you just send message to LL with a different email and they reset pw for you.

A friend tried it say he forgot his pw and secret question and LL did reset his PW.

Seems to me LL doesn't know anything about security at all.

It's pretty easy to building safety feature like sending confirm email with attached link Where the changed settings will be final. Forums act like that for years. Changes can only be made when logged in and new pw, email or any other changes in the account info will be final AFTER confirmation sended to the Email that was related to the account before changes are made.

 

WAKE UP LL