Account on hold?

[iamyourneighbour]

Just got a message my account has been put on hold, has anyone else been having the same issue?

[Coffee Pancake]

2 hours ago, iamyourneighbour said:

Just got a message my account has been put on hold, has anyone else been having the same issue?

No.. and we can't help you as to why that might be the case - file a support ticket.

 

[Lindal Kidd]

First, make sure the "message" is from Linden Lab.

LL will only notify you of this via email, NOT in a message in the viewer or other means. If the email contains a link to click "for more information", "to open a dispute", "to verify your information" or anything else, DON'T click it. It's probably a phishing scam.

If you're not sure, or you ARE sure it's from LL, then manually navigate to your SL Dashboard and file a support case.

Possible reasons for LL to suspend your account:

• You owe money and your credit card's expired so they couldn't charge it.
• Someone submitted an Abuse Report on you and they're investigating
• Someone sent you a large amount of fraudulent L$ and they're investigating
• Your account has committed serious ToS violations. This might have been you (naughty, naughty!) or someone who's gained access to your account and was using it without your knowledge.
• They mistook you for someone else, or your public IP address is the same as some evildoer.