i cannot

[Identity Euler]

Hi,

What viewer do you use? What is your internet connection? Did you check the equipment requirements here: http://secondlife.com/support/system-requirements/?lang=en-US. You can add information using 'Options' ---> Edit in your post. 

[Identity Euler]

Hi,

What viewer do you use? What is your internet connection? Did you check the equipment requirements here: http://secondlife.com/support/system-requirements/?lang=en-US. You can add information using 'Options' ---> Edit in your post. 

[Irene Muni]

In addition to the great Identity's answer: if you paid, I assume you are Premiu, you can use Live Chat for help -> https://support.secondlife.com/start-chat/