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Media plug-in has failed


Mazi Opaline
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Got up a pop-up when I logged in today, "Media plug-in has failed," etc. I'd write out the whole thing, but I can see this issue has hit lots of people over the years with no clear solution, that I can find. LL consultant asked someone to send her the following info, so that's what I'm doing. Help, plz and thank you.

Second Life Release 6.5.2.566879 (64bit)
Release Notes
Second Life Server 2022-01-06.567269
Release Notes

CPU: 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz (2803.19 MHz)
Memory: 16107 MB
OS Version: Microsoft Windows 10 64-bit (Build 19042.1466)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: NVIDIA GeForce MX350/PCIe/SSE2

Windows Graphics Driver Version: 30.0.14.7135
OpenGL Version: 4.6.0 NVIDIA 471.35

Window size: 2560x1506
Font Size Adjustment: 96pt
UI Scaling: 1
Draw distance: 128m
Bandwidth: 3000kbit/s
LOD factor: 1.125
Render quality: 5
Advanced Lighting Model: Enabled
Texture memory: 512MB
Disk cache: Max size 204.0 MB (98.8% used)

J2C Decoder Version: KDU v7.10.4
Audio Driver Version: FMOD Studio 2.01.07
Dullahan: 1.12.3.202111032221
  CEF: 91.1.21+g9dd45fe+chromium-91.0.4472.114
  Chromium: 91.0.4472.114
LibVLC Version: 3.0.16
Voice Server Version: Not Connected
Packets Lost: 0/3,365 (0.0%)
January 19 2022 14:14:12

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I created a radio hud to listen to a specific URL IW and for days it worked.  Now all of a sudden I can't hear media at all in SL.  I rezzed a box and created a media surface, plugged in a working URL and no sound at all.  So frustrating.  There seems to be no help for this.  I asked in Firestorm, nobody answered.  I went to put in a ticket and I did not see any category that fit this issue.  How do you even get help support???

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