Ramesh Singh Posted December 29, 2021 Share Posted December 29, 2021 Hi Everyone, Does anyone know the average turnaround time for a specilist to address an issue? Specifically I am stuck as an orange cloud, from what I think is a corruption in my inventory, based on hours of trial and error and research. I've opened a LL ticket and it has been 3 days. While i know that could be a short time, it is frustrating, to not be able to utilize my SL account to its fullest. Any suggestions would be appreciated. Link to comment Share on other sites More sharing options...
Fritigern Gothly Posted December 29, 2021 Share Posted December 29, 2021 Did your research also lead you to https://wiki.firestormviewer.org/fs_bake_fail ? Because that will help you fix these issues in the majority of cases. 6 Link to comment Share on other sites More sharing options...
Rolig Loon Posted December 30, 2021 Share Posted December 30, 2021 (edited) Bake fail is one of the most common minor annoyances in SL, and the easiest to cure, as Fritigern pointed out. BTW, if you are an Orange cloud, you are using Firestorm. If you submit a support case to LL, one of their first questions will often be "Have you tried using the standard viewer?", so try that first. Or contact the Firestorm support group. Edited December 30, 2021 by Rolig Loon 2 Link to comment Share on other sites More sharing options...
CaithLynnSayes Posted December 30, 2021 Share Posted December 30, 2021 Also, as a Firestorm user you should click the Help menu and click "Join Firestorm Support group". There are always mods around providing all the help you need. 1 Link to comment Share on other sites More sharing options...
HelenaNavy92 Posted December 30, 2021 Share Posted December 30, 2021 It happens sometimes, usually I just removed some of the items I'm wearing, also if you have saved outfit you can try to replace it. Then relog and ta-da - the problem is solved. Link to comment Share on other sites More sharing options...
Ayeleeon Posted December 30, 2021 Share Posted December 30, 2021 There are 4 items you have to have on at all times. Skin, shape. Eyes, and another I can't remember. If one is missing you will remain a cloud. Adding the missing item fixes it. Link to comment Share on other sites More sharing options...
Rolig Loon Posted December 30, 2021 Share Posted December 30, 2021 42 minutes ago, Ayeleeon said: and another I can't remember bald cap 1 2 Link to comment Share on other sites More sharing options...
Coffee Pancake Posted December 30, 2021 Share Posted December 30, 2021 19 hours ago, Ramesh Singh said: Hi Everyone, Does anyone know the average turnaround time for a specilist to address an issue? Specifically I am stuck as an orange cloud, from what I think is a corruption in my inventory, based on hours of trial and error and research. I've opened a LL ticket and it has been 3 days. While i know that could be a short time, it is frustrating, to not be able to utilize my SL account to its fullest. Any suggestions would be appreciated. Install the stock Linden viewer and make sure you avatar has all the required base parts (skin, shape, eyes, hair/bald base) by replacing the ones you are wearing with different ones. Once your avatar rezzes, switch back to your usual. Do not expect Linden Lab to support a third party viewer. Link to comment Share on other sites More sharing options...
Rolig Loon Posted December 30, 2021 Share Posted December 30, 2021 9 minutes ago, Coffee Pancake said: Install the stock Linden viewer and make sure you avatar has all the required base parts (skin, shape, eyes, hair/bald base) by replacing the ones you are wearing with different ones. One easy way to do this is to temporarily wear a default avatar. You can choose one from the set in your inventory's Library folder, or (even easier) do a "character test": Then switch back to your normal avatar. It helps to have several outfits with all your body parts saved, so you can just grab one when you need it. 3 Link to comment Share on other sites More sharing options...
Rowan Amore Posted December 30, 2021 Share Posted December 30, 2021 I wonder if they got themselves sorted out? Link to comment Share on other sites More sharing options...
Coffee Pancake Posted December 30, 2021 Share Posted December 30, 2021 7 minutes ago, Rolig Loon said: One easy way to do this is to temporarily wear a default avatar. In the stock Viewer, picking one of the predefined "complete avatars" should also accomplish the same. (In Catznip, we moved this option to the "Me" menu). 3 Link to comment Share on other sites More sharing options...
Silent Mistwalker Posted December 30, 2021 Share Posted December 30, 2021 (edited) 6 hours ago, Ayeleeon said: There are 4 items you have to have on at all times. Skin, shape. Eyes, and another I can't remember. If one is missing you will remain a cloud. Adding the missing item fixes it. Hair base. Edited December 30, 2021 by Silent Mistwalker two words not one Link to comment Share on other sites More sharing options...
Ramesh Singh Posted December 31, 2021 Author Share Posted December 31, 2021 Hi everyone, i am using the SL viewer and haven't been able to resolve this. I've tried majority of the above fixes and will retry again. Link to comment Share on other sites More sharing options...
Rowan Amore Posted December 31, 2021 Share Posted December 31, 2021 I was an orange cloud when I logged in today. Did the same thing I always do. Clearing INVENTORY cache, rebooted my modem and logged back in. All was well. Link to comment Share on other sites More sharing options...
Coffee Pancake Posted December 31, 2021 Share Posted December 31, 2021 15 minutes ago, Rowan Amore said: I was an orange cloud when I logged in today. Did the same thing I always do. Clearing INVENTORY cache, rebooted my modem and logged back in. All was well. What's happening is the viewer get given a list of the things that make up your avatar and tries to fetch those from inventory (cached or otherwise), and came up short on one of the required core parts. Most likely during the first step. Changing any part of the default required avatar (skin, shape, linden eyes & hair) is typically enough to get the viewer to do the whole dance again, which resolves the problem most of the time. Rebooting your router is generally good practice, and depending on your routine can be automated with a timer based wall adapter. 4am every day it gets powered off for 5 minutes or something. (Domestic routers, especially ISP provided ones, are often under spec and built to a cost, they don't have enough ram and years of forced system updates from your ISP only ends up making the ram situation worse). 1 Link to comment Share on other sites More sharing options...
Fritigern Gothly Posted December 31, 2021 Share Posted December 31, 2021 7 hours ago, Ramesh Singh said: Hi everyone, i am using the SL viewer In your original post you said "[...] I am stuck as an orange cloud". The SL viewer would make you a white cloud. An orange cloud indicates that you use Firestorm 2 Link to comment Share on other sites More sharing options...
Ramesh Singh Posted December 31, 2021 Author Share Posted December 31, 2021 Yes i use both. Link to comment Share on other sites More sharing options...
Doris Johnsky Posted December 31, 2021 Share Posted December 31, 2021 20 hours ago, Rowan Amore said: I was an orange cloud when I logged in today. Did the same thing I always do. Clearing INVENTORY cache, rebooted my modem and logged back in. All was well. Rebooting the modem/router is something a LOT of people don't do. I reboot once a week. 1. Turn off all PCs. 2. Unplug the modem/router from the back of the device. (I suppose you can unplug from the wall, but this process is how I was told to do it) 3. Let everything set for 5-10 minutes. Get a cup of tea, clean the kitchen, go to the head. 4. Plug the power cord back in, let it boot completely back up (mine has 2 green lights when booted up) 5. Turn PCs back on. 1 1 Link to comment Share on other sites More sharing options...
Nick0678 Posted December 31, 2021 Share Posted December 31, 2021 5 minutes ago, Doris Johnsky said: Rebooting the modem/router is something a LOT of people don't do. I reboot once a week. 1. Turn off all PCs. 2. Unplug the modem/router from the back of the device. (I suppose you can unplug from the wall, but this process is how I was told to do it) 3. Let everything set for 5-10 minutes. Get a cup of tea, clean the kitchen, go to the head. 4. Plug the power cord back in, let it boot completely back up (mine has 2 green lights when booted up) 5. Turn PCs back on. Unplug the router for 5 seconds. Done. Link to comment Share on other sites More sharing options...
Maryanne Solo Posted January 1, 2022 Share Posted January 1, 2022 I, being the main provider of all electronic & network equipment in our households, (2 high speed fibre networks, 4 high performance PCs at times,I don't count mobile devices as "worthy" of consideration), will reboot everything or individual devices, when I sense network delays, suspicious activity, any unauthorised use or network abuse by giving ONE MINUTE of warning to anyone using the systems at any time I see fit. This maintains system efficiency and is also used as a tool to limit younger ones dependency on vacuous content, activities and behaviour. If you have a uni project you're working on? Private business research or demands? Let me know about it way before the "event" If someone proposes a day long gaming session? Fine! But you must ask first. We all have relatives or guests who imagine they might sneakily download terabytes of data without others knowing lol.No amount of screaming or tantrums will change the outcome or attitude of.... the network nazi! \0_ 😝 Reboot as required. (often). Link to comment Share on other sites More sharing options...
Doris Johnsky Posted January 1, 2022 Share Posted January 1, 2022 5 hours ago, Nick0678 said: Unplug the router for 5 seconds. Done. I'm guessing you're right. I was told longer so that's what I advise Link to comment Share on other sites More sharing options...
Coffee Pancake Posted January 1, 2022 Share Posted January 1, 2022 6 hours ago, Maryanne Solo said: suspicious activity, ..... Reboot as required. (often). Just be aware that in the event of something actually weird going on with a machine you admin, first port of call should be to unplug it from the network and satisfy yourself that the weirdness isn't going to become a permanent fixture following a reboot. Ransomware that's encrypting all your stuff .. pull the plug from the wall, and don't power it on again without salvaging data on another machine. Rootkit .. that reboot is a required step to gain ring 0, and can make it far more difficult to purge if you can even see it at all. Don't discount mobile or "smurt internet of trash" devices, they present a broad attack surface. 1 Link to comment Share on other sites More sharing options...
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