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For the past 5 or 6 days, my connection with SL is slow. I am finding it very difficult to enjoy SL when I can not build because things snap back into their old positions, my avie can't move well or things won't rez. This is what my typical SL experience looks like:

https://gyazo.com/21280b89707ade65dbadbbeac2f4701e
Empty Sim: https://gyazo.com/343131ce5b8df662e0b942e7e00329dd

I have tried letting Firestorm through my firewall and Anti-Virus. I have tried a different modem, resetting my modem etc. I fear it might be Windows 11 even though I haven't had an issues with it in the couple months I've used it. I have tried using a different desktop (with Windows 10) and a laptop. I get the same results. I have tried Firestorm, LL's default viewer and Catznip. All have the same result.

I am not having internet issues anywhere else. It will clear up up for short periods of times and then start up again. I can stream Hulu, Netflix, music, downloads are good and loading webpages is super fast. It's just my connection to SL. I am hoping someone has some advice for me.

https://gyazo.com/7d59a1a04d5dd4cfb8c7f9a827f6f0b6

I am using

https://gyazo.com/cde065216e0f3608d6eef1e2cd55a99b

https://gyazo.com/1ca8f48ebaa6299c0d7933594d03080a

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12 minutes ago, Mercedes Avon said:

For the past 5 or 6 days, my connection with SL is slow. I am finding it very difficult to enjoy SL when I can not build because things snap back into their old positions, my avie can't move well or things won't rez. This is what my typical SL experience looks like:

https://gyazo.com/21280b89707ade65dbadbbeac2f4701e
Empty Sim: https://gyazo.com/343131ce5b8df662e0b942e7e00329dd

I have tried letting Firestorm through my firewall and Anti-Virus. I have tried a different modem, resetting my modem etc. I fear it might be Windows 11 even though I haven't had an issues with it in the couple months I've used it. I have tried using a different desktop (with Windows 10) and a laptop. I get the same results. I have tried Firestorm, LL's default viewer and Catznip. All have the same result.

I am not having internet issues anywhere else. It will clear up up for short periods of times and then start up again. I can stream Hulu, Netflix, music, downloads are good and loading webpages is super fast. It's just my connection to SL. I am hoping someone has some advice for me.

https://gyazo.com/7d59a1a04d5dd4cfb8c7f9a827f6f0b6

I am using

https://gyazo.com/cde065216e0f3608d6eef1e2cd55a99b

https://gyazo.com/1ca8f48ebaa6299c0d7933594d03080a

What you need to post is the specs in regards to SL.  In the top menu. Help then About.

It's not always about your overall connection speed but your connection to SL.

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Thank you, Rowan 🙂

Firestorm 6.4.21 (64531) Jul 21 2021 21:00:53 (64bit / SSE2) (Firestorm-Releasex64) with Havok support
Release Notes

CPU: Intel(R) Core(TM) i7-10700K CPU @ 3.80GHz (3792 MHz)
Memory: 16278 MB
Concurrency: 16
OS Version: Microsoft Windows 10 64-bit (Build 22000.376)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: NVIDIA GeForce RTX 2080 SUPER/PCIe/SSE2
Graphics Card Memory: 8192 MB

Windows Graphics Driver Version: 30.0.14.9709
OpenGL Version: 4.6.0 NVIDIA 497.09

RestrainedLove API: (disabled)
libcurl Version: libcurl/7.54.1 OpenSSL/1.0.2l zlib/1.2.8 nghttp2/1.40.0
J2C Decoder Version: KDU v8.1
Audio Driver Version: FMOD Studio 2.01.09
Dullahan: 1.8.0.202011211324
  CEF: 81.3.10+gb223419+chromium-81.0.4044.138
  Chromium: 81.0.4044.138
LibVLC Version: 2.2.8
Voice Server Version: Not Connected
Settings mode: Firestorm
Viewer Skin: MetaHarper Modern (CoolOcean)
Window size: 1920x1009 px
Font Used: Deja Vu (96 dpi)
Font Size Adjustment: 0 pt
UI Scaling: 1
Draw distance: 200 m
Bandwidth: 1150 kbit/s
LOD factor: 2
Render quality: High-Ultra (6/7)
Advanced Lighting Model: Yes
Texture memory: Dynamic (512 MB min / 10% Cache / 10% VRAM)
Disk cache: Max size 1664.0 MB (100.0% used)
Built with MSVC version 1916
Packets Lost: 0/31,991 (0.0%)
December 20 2021 15:57:06 SLT

Edited by Mercedes Avon
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Your connection and equipment looks to be excellent. So lets just do some basic housekeeping to narrow down what is causing the issue

Said you let the viewer pass thru your AV and firewall. Disable them instead while running FS to test.

Are you running a VPN? If yes, disable it. If no, try one that has a trial period like ExpressVPN or NordVPN to test.

Are you using third party DNS? (Cloudflare, Google) If yes, go back to your ISP's DNS. If no, you can experiment using Cloudflare or Google (CF 1.1.1.1, 1.0.0.1  Google 8.8.8.8, 8.8.4.4). If doing so please also include their respective IPV6 addresses. Ignore this if you are using a VPN your VPN provider will use their own DNS.

Clear your cache. Not just inventory cache use the clear cache button underneath it.

Increase your texture memory to 2048MB

Close out of all other programs running in the background. 

Download winmtr (a traceroute program) from https://sourceforge.net/projects/winmtr/ (run as administrator). Select your target IP from the "about firestorm" window and add .secondlife.io (example - You are at 3.4, 16.2, 32.6 in Lime located at simhost-0c0a488ebb5c7e0db.agni  use simhost-0c0a488ebb5c7e0db.agni.secondlife.io). That will do an exact trace from your computer to the region you are in (not exactly, AWS firewalls the last few hops). Look for spikes in time and packet loss at the last hop in the chain. This will tell you if data isnt being routed correctly and unfortunately there isnt anything you can do about it. If you see spikes and packet loss in the first two hops that is a problem with your ISP. Normal browsing and netflix watching generally will not be effected by this but it will show in gaming like you are experiencing. Ive attached a clean MTR to region Lime

I know ive given you a lot to do and some of it may seem pointless but remember that great line in the movie War Games "Goddammit, I'd piss on a spark plug if I thought it'd do any good!"

winmtr.png

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On 12/22/2021 at 4:25 PM, Mercedes Avon said:

I replaced the coaxial cable on my modem and the issue seems to have resolved. It does clear up for short periods of time and then returns but it has never cleared for as long as it has today so I am optimistic that that $13 cable was the issue all along.

Thank you for the help!

Sorry for the late reply... I'm blaming the holidays! :)

The trace looks "ok". What concerns me a bit is the deviation from average to worst on the first few hops. There is no loss but it could be marginally better. Do you still have periods of downtime/slowness? It could be that there old or faulty wiring in the house which would cause a drop in signal. Or it could be the signal coming from the pole being either too hot or too low +/- 16db. Bad house wiring can lead to signal drop as well. Outside fittings are notorious for going bad from weather. Give you telco a call an see if they see bad levels on your modem. Since you have Comcast you are going want to talk to a level 2 tech as level one is only there for the most basic of issues (i.e. rebooting modem, set up browser, email, ect) and they will fight you on sending you to a level 2. God I "love" Comcast! :P

EDIT - If you are using wifi try using an ethernet cable to your computer. Sometimes that's not possible though unless you want to do some redneck tech (i.e. getting an outdoor 50' cable and throwing it out the window! It's not pretty but it works!!! lol) There could be a lot of noise on the channel you are using from neighbors, phones and all internet of things devices. The closer to 0db the stronger the signal (i.e. -22db is stronger than -74db). Try a freeware program like https://lizardsystems.com/wi-fi-scanner/

**full disclosure I used to be an internet/cable modem tech support for a major telco**

Edited by MarissaOrloff
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You're a rock star, @MarissaOrloff!

I use an ethernet cable and my issues did fully resolve after replacing the coaxial cable. I literally troubleshot everything BUT that and then as a last resort I replaced it and VIOLA no more issues. I do appreciate all the advice you gave because I learned a lot from you and it will be super helpful if an issue like this ever arises for me again.

UPDATE:

I no more than typed out this update and all the issues returned again with a vengeance. I am back to walking in place and not being able to move without leaping forward, freezing and leaping forward again. I did another trace route and these results look much different then the first one I got. I am assuming this is bad. I will contact Comcast tomorrow.

 

packet-loss.png

Edited by Mercedes Avon
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January 4 - 2022 UPDATE: It took days but Comcast came out and I had a bad splitter on a pole they replaced, a bad outside cable that was likely being effected by the cold (got to love Michigan) AND some other cable line that was hooked to nowhere that was causing quite a bit of interference. Took him 2 hours but he fixed it all and everything is back to good now :-)

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On 1/4/2022 at 10:26 PM, Mercedes Avon said:

January 4 - 2022 UPDATE: It took days but Comcast came out and I had a bad splitter on a pole they replaced, a bad outside cable that was likely being effected by the cold (got to love Michigan) AND some other cable line that was hooked to nowhere that was causing quite a bit of interference. Took him 2 hours but he fixed it all and everything is back to good now 🙂

I am so happy to hear everything is fixed now! :)

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