Did not get L$

[hitmontop16]

I've been trying to purchase L$, but I haven't gotten any. I looked in my LindeX Exchange Transaction History, and it says system_cancel. Anyone know why this is happening/

[LittleMe Jewell]

If it isn't showing anything in the Open Orders section, then there might be an issue with your payment method.  Confirm that it is valid.  If all else fails, you can call Billing in the morning.

  Billing support phone numbers
    Toll-Free (US/Canada): 800.294.1067
    Long-Distance: 703.286.6277  
Our Billing team is available from 9am to 5pm EST(6am to 2pm PST), Monday through Friday.
 

[hitmontop16]

I have nothing in open orders.

[hitmontop16]

Also, I have enough money for the L$.

[LittleMe Jewell]

11 minutes ago, hitmontop16 said:

Also, I have enough money for the L$.

Enough in your US $ Balance or on your payment method?

If you are talking about your payment method, have you used it before?  Are you possibly hitting your L$ buy limit for the 24 hour or 30 day period?

[hitmontop16]

Enough money in my payment method. And no, I have not hit my L$ buy limit for either.

Edited October 31, 2021 by hitmontop16

[Lindal Kidd]

Check the following:

• Is your payment method PayPal or Skrill?  If so:
  • Is the account "verified"? That is, is it backed up by a RL bank account or major credit card?
  • Is there enough money actually in the account to cover your purchase? LL does not like to wait for money to be transferred from your bank to PayPal to them.
• Is your payment method a debit card or a prepaid card? Most of these are not accepted by LL as a valid payment method. They can stop accepting yours, even if it's worked in the past.
• Has your card expired?  Or, have you gotten an updated card, but not updated the expiration date in your payment method info?

[hitmontop16]

It is a prepaid card, and it has worked perfectly fine before.

[LittleMe Jewell]

7 minutes ago, hitmontop16 said:

It is a prepaid card, and it has worked perfectly fine before.

I suggest you contact Billing tomorrow.

[bigmoe Whitfield]

18 hours ago, hitmontop16 said:

It is a prepaid card, and it has worked perfectly fine before.

before and fine with the industry and payment processors can change day to day.