Cannot change Contact Information, says password is incorrect.

[Aegan]

When I try to change my email address and enter my password, I keep getting told:

We are unable to complete your request.

• Password incorrect.

I have recently changed my password, but neither the new or old password is accepted. I can still log into my dashboard without a problem.

How can I solve this?

[Luc Starsider]

Just in case; the username and password you have to use is your SL username and password.

- Luc -

[Storm Clarence]

Try using 'Resident' as a last name for your login, i.e., Aegan Resident

[Peewee Musytari]

If you have a really long password, enter only the first 16 characters and it should be work.

[Storm Clarence]

@Peewee I really, really thought your were jesting.  I gave you a kudo for the laugh.  The OP gave you a kudo for helping - oh my.  

[Luc Starsider]

I'm pretty sure Peewee have access to some wierd database containing a bunch of far fetched and unimaginable fixes that the rest of us are not allowed to see.

 

- Luc -

[Peewee Musytari]

That one has been around for a while on the email changer, I promise I don`t have a secret oracle lol

I guess it doesn`t come up very often because there may not be many people with passwords longer than that, who also try to change their email address, but weirdly there have been 2 in the last couple of days. Here is the other one, she has a 23 character password http://community.secondlife.com/t5/Account/I-don-t-know-uncheck-contact-information-quot-I-would-like-to/qaq-p/913017/comment-id/4365#M4365

[Peewee Musytari]

Just noticed the terrible english in my reply..."should be work" LOLOL *facepalm*