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Can't access other ratings besides "General"


Fisery
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I created my account back in 2017, was being truthful to my real age, and now my account is stuff as a teen account when I'm 21. I was 17 when I made the account and now it's been 4 years but I have no access to any mature or adult content on second life. I would like to be able to change this so that I can go to land that has body meshes and clothing and whatnot so that I can update my avatar but I have no option to change from "general" to any other rating.

Is my account stuck as a "teen" account forever? Do I have to change something in my setting to show that I'm no longer a teen? It's starting to get really annoying and I'm about to just sign off and not sign in again, especially if I have to make a new account just for that.

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39 minutes ago, Fisery said:

I created my account back in 2017, was being truthful to my real age, and now my account is stuff as a teen account when I'm 21. I was 17 when I made the account and now it's been 4 years but I have no access to any mature or adult content on second life. I would like to be able to change this so that I can go to land that has body meshes and clothing and whatnot so that I can update my avatar but I have no option to change from "general" to any other rating.

Is my account stuck as a "teen" account forever? Do I have to change something in my setting to show that I'm no longer a teen? It's starting to get really annoying and I'm about to just sign off and not sign in again, especially if I have to make a new account just for that.

You'll have to put in a Support ticket -- and possibly provide LL with some sort of identity to prove your age.  The system doesn't age you out of teen status automatically.

Edited by LittleMe Jewell
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Your account doesn't change automatically.  AFAIK, the Lab does not keep a record of your birthday in any sort of tickler file.  You need to submit a support case and request that change. LL may request a photocopy of some document to verify your age, but I'd wait for them to ask.

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On 9/25/2021 at 12:59 AM, Fisery said:

I created my account back in 2017, was being truthful to my real age, and now my account is stuff as a teen account when I'm 21. I was 17 when I made the account and now it's been 4 years but I have no access to any mature or adult content on second life. I would like to be able to change this so that I can go to land that has body meshes and clothing and whatnot so that I can update my avatar but I have no option to change from "general" to any other rating.

Is my account stuck as a "teen" account forever? Do I have to change something in my setting to show that I'm no longer a teen? It's starting to get really annoying and I'm about to just sign off and not sign in again, especially if I have to make a new account just for that.

Greetings !!
Were you able to solve your problem?
I am going through the same situation and I would like to know if you were able to get the change of preferences fixed on your account.

If so, could you give me a hand and tell me how you solved it?

 

 

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28 minutes ago, Zefrit said:

If so, could you give me a hand and tell me how you solved it?

@Zefrit, go to the Help menu on your Dashboard page. Select Support > Contact Support > Submit a Support Ticket.   Under Issue Type, select Account Issue, and Change Account Details. Then briefly explain the problem and submit your support ticket.  LL may request that you provide them a proof of age, such as a scan of your drivers license.

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1 hour ago, Lindal Kidd said:

@Zefrit, vaya al menú Ayuda en la página de su Panel de control. Seleccione Soporte> Comuníquese con el soporte> Enviar un ticket de soporte. En Tipo de problema, seleccione Problema de cuenta y Cambiar detalles de cuenta. Luego, explique brevemente el problema y envíe su ticket de soporte. LL puede solicitar que les proporcione un comprobante de edad, como un escaneo de su licencia de conducir.

I tried, but can't find the option "Change Acocount Details".
I only have the options:

https://gyazo.com/ea6e122ee1ce34ef4f6bc9789ee2c0d2

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