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Can't access other ratings besides "General"


Fisery
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I created my account back in 2017, was being truthful to my real age, and now my account is stuff as a teen account when I'm 21. I was 17 when I made the account and now it's been 4 years but I have no access to any mature or adult content on second life. I would like to be able to change this so that I can go to land that has body meshes and clothing and whatnot so that I can update my avatar but I have no option to change from "general" to any other rating.

Is my account stuck as a "teen" account forever? Do I have to change something in my setting to show that I'm no longer a teen? It's starting to get really annoying and I'm about to just sign off and not sign in again, especially if I have to make a new account just for that.

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39 minutes ago, Fisery said:

I created my account back in 2017, was being truthful to my real age, and now my account is stuff as a teen account when I'm 21. I was 17 when I made the account and now it's been 4 years but I have no access to any mature or adult content on second life. I would like to be able to change this so that I can go to land that has body meshes and clothing and whatnot so that I can update my avatar but I have no option to change from "general" to any other rating.

Is my account stuck as a "teen" account forever? Do I have to change something in my setting to show that I'm no longer a teen? It's starting to get really annoying and I'm about to just sign off and not sign in again, especially if I have to make a new account just for that.

You'll have to put in a Support ticket -- and possibly provide LL with some sort of identity to prove your age.  The system doesn't age you out of teen status automatically.

Edited by LittleMe Jewell
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Your account doesn't change automatically.  AFAIK, the Lab does not keep a record of your birthday in any sort of tickler file.  You need to submit a support case and request that change. LL may request a photocopy of some document to verify your age, but I'd wait for them to ask.

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