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Help Me Please



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4 hours ago, Fritigern Gothly said:

Not easy when your password was changed by whoever hijacked your account.

You can also access the support portal and file a ticket as a "guest" account, for account type issues.  



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The official word:

If you suspect your account has been compromised, contact us immediately.

Follow these steps:

  1. Login to your account on the Second Life support portal.
  2. Enter the following:
    • Under What type of problem are you having?, select "Account Issue" from the drop down menu
    • Under Account Issue, select "I believe my account has been compromised."
    • Fill in the rest of the fields as directed.
    • Copy the Tracking Number for your new ticket
    • You will receive an email containing your ticket information.
Once we look over your submission, Linden Lab will place your account on hold, and investigate the relevant transactions. This may take a few days in some cases. Once we have finished the investigation, we will send you an email explaining our conclusion and explaining the action that will be taken with respect to your account. As a reminder, all transactions involving Linden Dollars are subject to our Terms of Service (TOS).
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