Help Me Please

[MyLifeAgain]

My account has been hacked.  Believe from ex wife on here.  need my account please.  she changed password and no clue what it is.  Can it be made something simple and let me know? thank you

[Rolig Loon]

You can still log in with your alt account and explain the situation.  LL will make you jump through some hoops to verify that you are who you claim to be, but they will work with you.

[MoiraKathleen]

4 hours ago, Fritigern Gothly said:

Not easy when your password was changed by whoever hijacked your account.

You can also access the support portal and file a ticket as a "guest" account, for account type issues.  

 

 

[Rolig Loon]

The official word:

If you suspect your account has been compromised, contact us immediately.

Follow these steps:

1. Login to your account on the Second Life support portal.
   • Open a support case.
2. Enter the following:
   • Under What type of problem are you having?, select "Account Issue" from the drop down menu
   • Under Account Issue, select "I believe my account has been compromised."
   • Fill in the rest of the fields as directed.
   • Copy the Tracking Number for your new ticket
   • You will receive an email containing your ticket information.

Once we look over your submission, Linden Lab will place your account on hold, and investigate the relevant transactions. This may take a few days in some cases. Once we have finished the investigation, we will send you an email explaining our conclusion and explaining the action that will be taken with respect to your account. As a reminder, all transactions involving Linden Dollars are subject to our Terms of Service (TOS).

[Fritigern Gothly]

7 minutes ago, Rolig Loon said:

Login to your account on the Second Life support portal

Not easy when your password was changed by whoever hijacked your account.