Unable to edit appearance.

[KellBell2323]

Hi I am hoping someone here can help me. Every time I try to edit my appearance, a few seconds after the edit box opens my screen starts freezing, says the programme isn`t responding and going black. The only way I can exit it is to close the game completely. I have uninstalled firestorm and reinstalled it but it hasn`t help and continues to do this. It`s starting to drive me crazy lol. Please please give me good news and tell me it can be fixed :).

[sandi Mexicola]

First thing I would check is if your graphics settings might be too high?

[KellBell2323]

3 minutes ago, sandi Mexicola said:

First thing I would check is if your graphics settings might be too high?

How do i check and change please

 

[sandi Mexicola]

That depends, which viewer are you using? 

[KellBell2323]

i am using Firestorm

 

[sandi Mexicola]

Oh good!    If you know how to get to preferences, and then in there to the graphics settings with the graphics slider, click the button with the circle arrow.  That puts you back to default at least.  

If you don't know how to get to that point, I can log in and explain it better while I am actually looking at it.

[KellBell2323]

this is what it is at. 

[sandi Mexicola]

I have a couple of ideas, but I gonna need to log in to see where they are located.  

 

[KellBell2323]

ok, i click the reset button and nothing changed and it still does it,  . Do you need me to log into my account too?
 

[sandi Mexicola]

It would be easier if you do.   there are a couple of ideas I want to try, and it's just that it's easier in-world.