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Unable to log in.


ClayreB
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15 hours ago, ClayreB said:

Unable to get pass the capability point when logging in.

The word "capabilities", in this context, refers to details that are in various files associated with your account that tell your viewer what your avatar is supposed to look like, what you have in inventory, and who's on your friends list (among other things).  Those bits of information have to be downloaded fresh as part of the login sequence.  If the download fails, the system can't finish logging you in.  The usual cause is a weak or unreliable Internet connection.  Speed is not an issue, but if you are losing data packets or have a high ping time, your viewer won't be able to download those files properly.   Standard first steps:  Reboot both your modem and your router, then restart everything.  Avoid using a wifi connection if you can.

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