I have make a case and wait for help :>(( How long can that take ,

[Dona Alcove]

2 weeks i whas in problems on mine old comp ,, so i whas buy a new one

and i whas try to login on mine acount and i cant login, olso i have try to ask for a other pasword ,

but i can not login on secondlife or mine acount , what can i do more to have mine acount back

I need mine life back waaa,     greetings

[Peewee Musytari]

You can change your password on https://secondlife.com/my/account/password.php?

What is the error message when you try to login?

 

YOU CAN REPLY USING OPTIONS > EDIT ON YOUR POST.

[Dona Alcove]

Sorry abouth mine bad englishe (blush) And thank you so mach for the respons

i have do that many times but olso mine email is not working :>(

Mine acount from dona alcove is working only she is not mine daily avatar,, steffy is a expensive acount and olso mine paypall i have on her,

maby grazy but i am scarry to lose mine acount, sit 3 days for mine screen and try evrything outh must pay mine land and missing frends :>)

[Peewee Musytari]

---

Dona Alcove wrote:

We're sorry. It looks like the username or password that you entered were incorrect. Check that your caps lock key is not enabled. If you continue to have trouble, then please contact

Second Life Support

and we'll be glad to help you.

 

i have fill mine name in    many times and do the chapter  but i am olso not sure iff there is something with mine mail  mine name is steffy andel



---

Try logging in with capslock on & off, sometimes that jogs it into working. But if that doesn`t work and you are not able to login to the website with that account either, then it does sound like something that support needs to fix.

Did you do the ticket for "SL web login issues"?  If not, go to https://support.secondlife.com/create-case/ and submit that ticket without logging in on any account.

 

[Dona Alcove]

Thanks again ,, wowie never been on a forum ,

But i have make a ticked 3 days ago, i have make a new one again , but do you know how long it takes

And thank you so match for your time

pfft i realy hope that i can login in this weekend ,, wink

[Peewee Musytari]

---

Dona Alcove wrote:

Thanks again ,, wowie never been on a forum ,

But i have make a ticked 3 days ago, i have make a new one again , but do you know how long it takes

And thank you so match for your time

pfft i realy hope that i can login in this weekend ,, wink

---

The forum is in the middle of some changes so this one is not easy to reply on at the moment, sorry about that.

You could try calling the free Billing number if there is one in your country, it is not really part of their job so they may not be very helpful, but sometimes they do help people with things other than billing if they are in a good mood lol

Toll-Free (US/Canada)

800.294.1067

Long-Distance

703.286.6277

 

Our Billing team is available 24 hours a day, seven days a week.

Local Toll-Free numbers

 

* France: 0805.101.490

* Germany: 0800.664.5510

* Japan: 0066.33.132.830

* Portugal: 800.814.450

* Spain: 800.300.560

* UK: 0800.048.4646

* Support is in English Only

 

If none of those numbers are in your Country you can email to: support@payments.secondlife.com

[Lyra Blackthorne]

If you are a premium member you can go to Live Chat

[Peewee Musytari]

@ Lyra, she can`t login to the website on the account in question, so she wouldn`t be able to get to LiveChat.

[bee Baroque]

based on the number of spelling errors in your op i would check, double check and triple check the password.

[Dona Alcove]

This is why i hate to write in forems and have ask help private

a pasword you write that evry day so its olways the same letters i have a bad dyslexie and have learn mine englishe on secondlife

i whas say i am to shy to write in a forem but I try

[bee Baroque]

i was not making fun of you. just so we're clear on that.

misspelling passwords is very common and having dyslexia is an extra challenge in addition to this.

are you still getting the same error that your password is incorrect?

[Dona Alcove]

Ohke sorry that i whas reakt so . i hear it so often ,, yes i have the same problem pfft i am so sad .. and olso mine pay pall i have on that acount

i whas make a ticket ,, but the suport whas think it whas for dona and that dona here acount is working :>))

But mine normal acount is Steffy Andel. and i whas think i will call to secondlife,, but its not easy for me with a bad langwich

mine comp whas broke and i have buy a new one ,, so i whas put secondlife on mine new comp but steffy can not online , she have evry thing :>)

i am so sad with this , thank you that you have ask realy nice from you

[bee Baroque]

no need to apologize :matte-motes-smile:

ok, so if i understand this correctly - steffy andel is your main account and after you got your new computer you can not log in with her anymore? this has been going on for three days? correct?

i read the other comments you posted, and you have tried changing our passwords many times? i am not sure what you mean when you say your e-mail is not working.

i also read that you have sent a ticket about this. i am afraid you will need to prepare for a long wait for an answer there.

are you getting any other error messages when trying to log in other than the password is incorrect?

i hope we are able to sort this for you. it must be frustrating

[Peewee Musytari]

Have you tested to see if the same thing happens on other viewers? Try Phoenix & see if it makes a difference. https://wiki.secondlife.com/wiki/Third_Party_Viewer_Directory

[Peewee Musytari]

@ Bee,

 

The full error message is that annoying one that says "We're sorry. It looks like the username or password that you entered were incorrect. Check that your caps lock key is not enabled. If you continue to have trouble, then please contact Second Life Support and we'll be glad to help you."

 

OP also can`t login on the website and even though she is Premium on that account, can`t get to LiveChat.