How do you check to see if someone you hired for customer service is doing their job?

[JingleWorm]

Is there anything on the marketplace that helps track or something? I would want to give a small percentage of my sales to someone who would do customer service. All help is truly appreciated.

[Wulfie Reanimator]

Are people complaining about customer service? If so, they're probably not doing a job worth paying for.

There's not really anything you can use to track this within SL since most CS happens in IMs or in-world locations you don't control.

You could do it via your own CS website, but that can be complicated to set up.

[Luna Bliss]

What kind of customer service do you want them to do?

I started getting complaints from customers regarding one person I hired for customer service, but I can't say that would always happen.

[Lucia Nightfire]

4 hours ago, JingleWorm said:

Is there anything on the marketplace that helps track or something? I would want to give a small percentage of my sales to someone who would do customer service. All help is truly appreciated.

Have you ever heard of Undercover Boss? 😉

[MilaBohemia]

You can give a percentage from your Marketplace sales to your CSR on the Merchant home > Edit Item Listing > Revenue Distributions, but the only way to check if they are doing their jobs is to check it yourself. You can ask a friend to request support and hear his/her feedback or use an alt and do it yourself. 

[JingleWorm]

On 5/10/2021 at 4:33 PM, MilaBohemia said:

CSR

what's a CSR? Thanks

[Kathlen Onyx]

33 minutes ago, JingleWorm said:

what's a CSR? Thanks

Customer Service Representative

[Kathlen Onyx]

I actually don't think the OP is saying he has someone not doing their job but rather how to check to see if they made sales so they can give them a percentage of the sale. Probably just worded the title incorrectly. 

Edited May 21, 2021 by Sam1 Bellisserian