market place vendor will not respond to non delivery, what to do?

[Janice Follet]

I bought something on the market place that was not delivered.  The vendor never responded despite 10 or more IM's, 6 notecards delivered to owner, general manager and various store employees.  What does one do?

[Peewee Musytari]

I would try submitting a ticket in the Marketplace category asking for redelivery.

[Chic Aeon]

When I looked a couple of weeks ago when I had a major inventory loss (2500 items) there were almost NO categories that could be submitted for tickets. That seems to have changed greatly of late.

And honestly, LL stays out of most of that. Many retailers work hard with customer support. Some do not. If the item you purchased was TRANSFER, then they may have the policy of not replacing. This stops people from getting multiple copies of items unfairly.

 

We always take a chance when purchasing. Most of the time, things work. Sometimes they don't. I wish there was a more upbeat answer, but these problems have been around a very long time. If you have contacted both the owner and the support staff with no answer, then I am guessing they are not big on customer support. Just make a note never to do business with them and tell your friends of the experience should they be interested.