A problem about password changing system

[AmazingWorld75]

Hello, i had an old account. i remember the username but password. i click on "forgot password" and then i fill the blank asking my user name. When i click on "send instructions", a blank white page opens but nothing happens. Doesn't it work? (no any mail received, either)

[Alwin Alcott]

12 minutes ago, AmazingWorld75 said:

Hello, i had an old account. i remember the username but password. i click on "forgot password" and then i fill the blank asking my user name. When i click on "send instructions", a blank white page opens but nothing happens. Doesn't it work? (no any mail received, either)

did you see also the spam protection? if not, try use another browser
if the problem returns, contact support.

[AmazingWorld75]

30 minutes ago, Alwin Alcott said:

did you see also the spam protection? if not, try use another browser
if the problem returns, contact support.

Yes, i checked it as well and i tried both Chrome and Firefox

[Alwin Alcott]

1 hour ago, AmazingWorld75 said:

Yes, i checked it as well and i tried both Chrome and Firefox

did you try the way around?... first asking for your username on the emailadress .. to be sure not to have mistakes in that?

[AmazingWorld75]

3 hours ago, Alwin Alcott said:

did you try the way around?... first asking for your username on the emailadress .. to be sure not to have mistakes in that?

I tried it, too, still a blank screen with the following link on the url bar, https://secondlife.com/my/account/request.php?lang=en

[Rowan Amore]

14 minutes ago, AmazingWorld75 said:

I tried it, too, still a blank screen with the following link on the url bar, https://secondlife.com/my/account/request.php?lang=en

I'm seeing the page with your link

 

[AmazingWorld75]

3 minutes ago, Rowan Amore said:

I'm seeing the page with your link

 

I see that page, too. i fill the necessary part (my username), i click on "Send instructions" button but it remains on a white black page. Seems like the urls remains same and page turns blank white.

[Rowan Amore]

They ARE doing support maintenance today.  Not sure if that would have any effect on that page.

[AmazingWorld75]

3 minutes ago, Rowan Amore said:

They ARE doing support maintenance today.  Not sure if that would have any effect on that page.

I have been having this problem for awhile. So it is not something new or for today.