Natthan Baily Posted March 1, 2021 Share Posted March 1, 2021 Hi No matter what I do I can not update my email address in my account. I just get the error "page cannot be loaded" clicking on the link for support on this gives me the "page not available error, can anyone help please? Link to comment Share on other sites More sharing options...
panterapolnocy Posted March 1, 2021 Share Posted March 1, 2021 I'd personally suggest trying a different web browser (Chrome/Firefox/Edge etc.) from the one that you normally use, preferably without any ad-blocking addons, as some important scripts may get killed by such. 1 Link to comment Share on other sites More sharing options...
Natthan Baily Posted March 1, 2021 Author Share Posted March 1, 2021 I tried Chrome, Internet explorer and Firefox same result in all Link to comment Share on other sites More sharing options...
Natthan Baily Posted March 1, 2021 Author Share Posted March 1, 2021 There was an error loading this page. Please wait a few minutes and try again. If this is not your first time seeing this page, please contact customer support. This is what I get ....and clicking the link to customer support gives me: This site can’t be reached Check if there is a typo in support.. Link to comment Share on other sites More sharing options...
LittleMe Jewell Posted March 1, 2021 Share Posted March 1, 2021 (edited) 42 minutes ago, Natthan Baily said: Hi No matter what I do I can not update my email address in my account. I just get the error "page cannot be loaded" clicking on the link for support on this gives me the "page not available error, can anyone help please? If clearing browser cache and trying different browsers did not work, then I'd suggest opening a Support ticket - or if you are Premium, you can use Live Chat: Create a Support Ticket: https://lindenlab.freshdesk.com/support/tickets/new Start Live Chat: https://support.secondlife.com/start-chat/ Live Chat is available 9am to 6pm EST(6am to 3pm PST) every day. Side note: The link for Support is at the bottom of every SL web page, under 'Connect with Us' and from your Dashboard, under 'Help' and on the right side of every forum page except for specific threads. Edited March 1, 2021 by LittleMe Jewell 1 Link to comment Share on other sites More sharing options...
Natthan Baily Posted March 1, 2021 Author Share Posted March 1, 2021 Problem is I need an email address to open a support ticket and there lies the problem! I can no longer access the one I have registered with my account which is why i am trying to change it Link to comment Share on other sites More sharing options...
panterapolnocy Posted March 1, 2021 Share Posted March 1, 2021 @Natthan Bailycheck the freshdesk link provided by @LittleMe Jewell that leads to creating a support ticket - it allows you to send one as a guest (without logging in) - you can input any e-mail there. Just make sure you describe your issue properly, maybe even send a link to this very forum thread. 1 Link to comment Share on other sites More sharing options...
LittleMe Jewell Posted March 1, 2021 Share Posted March 1, 2021 30 minutes ago, Natthan Baily said: Problem is I need an email address to open a support ticket and there lies the problem! I can no longer access the one I have registered with my account which is why i am trying to change it In addition to what @panterapolnocysaid, you can still log a support ticket with Support when logged in and just manually keep an eye on the status. Even if the ticket defaults to using an email that you no longer have access to, you can still view the ticket via the web and read all comments on it. From your Dashboard, under Help, there is an option for Ticket History. You can use that to monitor tickets that you have submitted, even if you can't get emails telling you that the ticket has been updated. Link to comment Share on other sites More sharing options...
Natthan Baily Posted March 1, 2021 Author Share Posted March 1, 2021 No go I'm afraid the support ticket will not accept the new (or any other) email address and wants the one that I regestered the account with (as I thought it would) which I no longer have access to and can't even remember what it was! hence my needing to change it 1 Link to comment Share on other sites More sharing options...
LittleMe Jewell Posted March 1, 2021 Share Posted March 1, 2021 (edited) 1 hour ago, Natthan Baily said: No go I'm afraid the support ticket will not accept the new (or any other) email address and wants the one that I regestered the account with (as I thought it would) which I no longer have access to and can't even remember what it was! hence my needing to change it LOG OUT of your Dashboard - https://secondlife.com/my --- and click "Log out" in the upper right corner Now go here: https://lindenlab.freshdesk.com/support/tickets/new If your name shows in the Upper Right, click "log out" and then go back to the page https://lindenlab.freshdesk.com/support/tickets/new That should give you a screen as shown below: At that point, you can enter any VALID email address. It does not have to be one associated with any account. For 'Issue Type', there will be only one choice: Account Issue. Then in the description area, give the account/user name of the account you are having problems with and give a very detailed explanation of what you are trying to do, what the actual problem is, and what you need. Edited March 1, 2021 by LittleMe Jewell Link to comment Share on other sites More sharing options...
Facebook
Instagram
Twitter
YouTube
Flickr
Recommended Posts
Please take a moment to consider if this thread is worth bumping.
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now