I cannot see my lelutka head

[Ibiza Vortex 2]

I got a lelutka head and It does not appear when I wear it? any suggestions? I tried contacting the store, but they say contact "the team members" lol no names. The facebook page has not possibility of sending them messages either....

[Rowan Amore 8,358]

6 minutes ago, WinteryRain said:

I got a lelutka head and It does not appear when I wear it? any suggestions? I tried contacting the store, but they say contact "the team members" lol no names. The facebook page has not possibility of sending them messages either....

Perhaps post a picture of the folder so.we can see what exactly you are wearing.  Also, a shot of your avatar as you see it.

[HelenaNavy92 944]

I suggest to contact the group inworld. They are very nice and will help you. Good luck. 

[CandyJewels 125]

Iirc the Lelutka heads come with BOM activated. I had this issue at first, too. Try taking your head alpha off and see if it pops up.

[Skell Dagger 20,986]

11 hours ago, WinteryRain said:

I got a lelutka head and It does not appear when I wear it? any suggestions?

My guess would be the same as that of CandyJewels: you're wearing the head but possibly also wearing an alpha layer that covers your head, which is rendering the head invisible. Remove the alpha and the head might appear. The inventory icon for an alpha layer looks like a white t-shirt with a pale grid pattern on it.

11 hours ago, WinteryRain said:

I tried contacting the store, but they say contact "the team members" lol no names. The facebook page has not possibility of sending them messages either....

From your profile I see that you're very new to SL. First of all, welcome! Secondly, and for future reference - from someone who is a CSR/Manager for another mesh head brand - when you say that you "contacted the store" do you mean you sent an IM to the store's owner, Thora Charron?

If so, the message you received about contacting "the team members" was very likely an autoresponse. Most of the 'big name' creators in SL are far too busy to do their own support (which can entail hundreds of queries every day) so they have CSRs and Managers to offer that support for them.

The Lelutka support team members are all listed in Thora's profile - under the Picks section - with clickable links to bring up their profiles so you can contact them. The Lelutka support group and Lelutka Discord server are also linked there.