Trouble with payment

[mastadi1]

Hello. Today i have trouble to buy Linden $.

Money was withdrawn from my card, but Lindens don't come. Please help)

https://photos.app.goo.gl/frCarvTdqjWruNRv7     -   This is screen shot of error.

If Administration read this forum please help. Its not a big price, but before that i bought Lindens and everything was OK!

 

Edited February 12, 2021 by mastadi1
wrong word

[LittleMe Jewell]

47 minutes ago, mastadi1 said:

Hello. Today i have trouble to buy Linden $.

Money was withdrawn from my card, but Lindens don't come. Please help)

https://photos.app.goo.gl/frCarvTdqjWruNRv7     -   This is screen shot of error.

If Administration read this forum please help. Its not a big price, but before that i bought Lindens and everything was OK!

 

 

You likely did a Limit Buy and depending on the values you entered, it might take forever.  Go to your LindeX Order History: 
https://secondlife.com/my/lindex/history.php 
to see if you have an Open Order, which would be the Limit Buy waiting for the proper requested rate.  You can cancel the Open Order and the money will go into your USD balance.  Then go to the Buy screen and and use the left side -- Market Buy -- to purchase your L$.

 

Edited February 12, 2021 by LittleMe Jewell

[Rolig Loon]

So, if you click the button in that message that directs you to the Knowledge Base article, you'll find a list of common billing problems and suggestion for how to fix them >>>> 

Chances are pretty good that your error is on that list.  

[mastadi1]

5 minutes ago, LittleMe Jewell said:

 

You likely did a Limit Buy and depending on the values you entered, it might take forever.  Go to your LindeX Order History: 
https://secondlife.com/my/lindex/history.php 
to see if you have an Open Order, which would be the Limit Buy waiting for the proper requested rate.  You can cancel the Open Order and the money will go into your USD balance.  Then go to the Buy screen and and use the left side -- Market Buy -- to purchase your L$.

 

I use Market Buy

[LittleMe Jewell]

4 minutes ago, mastadi1 said:

I use Market Buy

I couldn't get to your picture before.   It does specifically say the problem is with your payment method.  Check out the article that Rolig linked.

[Rolig Loon]

3 minutes ago, mastadi1 said:

I use Market Buy

Yup.  And the error is in your billing method.  It's probably something simple like your card's expiration date changed or your PayPal account doesn't have enough cash in its balance.  Review that error list in the Knowledge Base article.