Stolen Account

[SIaveGirI294]

Alright, so yesterday I was online, with this very account; I was helping someone getting a new mesh avi, but they didn't quite seem to be able to unpack, even. I offered to log in through her account, while she could watch on my account, to be fair. We exchanged passwords, but it ended up badly, with my getting my account stolen. Lesson learnt, so no need to teach me any more lessons, just.. is there any way I can get it back? I tried using the 'I forgot my password' Option, but she changed the email linked to the account, I think. Surprisingly though, these forums are still logged in with my account, so here I am trying to ask for help. I already placed in a support ticket yesterday, and I'm still waiting for a reply. Are there any other ways that might help in this situation? Thanks!

[Silent Mistwalker]

7 minutes ago, SIaveGirI294 said:

Alright, so yesterday I was online, with this very account; I was helping someone getting a new mesh avi, but they didn't quite seem to be able to unpack, even. I offered to log in through her account, while she could watch on my account, to be fair. We exchanged passwords, but it ended up badly, with my getting my account stolen. Lesson learnt, so no need to teach me any more lessons, just.. is there any way I can get it back? I tried using the 'I forgot my password' Option, but she changed the email linked to the account, I think. Surprisingly though, these forums are still logged in with my account, so here I am trying to ask for help. I already placed in a support ticket yesterday, and I'm still waiting for a reply. Are there any other ways that might help in this situation? Thanks!

You can call and tell them exactly what you just posted and they'll ask you questions to verify you are the owner of the account but no one will be answering the phones for another 12 hours.

 

Some of the questions may include names of friends on your contacts list.

Edited February 3, 2021 by Silent Mistwalker

[SIaveGirI294]

6 minutes ago, Silent Mistwalker said:

You can call and tell them exactly what you just posted and they'll ask you questions to verify you are the owner of the account but no one will be answering the phones for another 12 hours.

 

Some of the questions may include names of friends on your contacts list.

I don't think it'll be very easy to call from countries other than the US.

[LittleMe Jewell]

33 minutes ago, SIaveGirI294 said:

Alright, so yesterday I was online, with this very account; I was helping someone getting a new mesh avi, but they didn't quite seem to be able to unpack, even. I offered to log in through her account, while she could watch on my account, to be fair. We exchanged passwords, but it ended up badly, with my getting my account stolen. Lesson learnt, so no need to teach me any more lessons, just.. is there any way I can get it back? I tried using the 'I forgot my password' Option, but she changed the email linked to the account, I think. Surprisingly though, these forums are still logged in with my account, so here I am trying to ask for help. I already placed in a support ticket yesterday, and I'm still waiting for a reply. Are there any other ways that might help in this situation? Thanks!

 

Note that while LL might help you get your account back, you might also get into trouble because the TOS specifically says that you are not to give anyone access to your account.  Thus, by doing the below to try and get your account back, you might end up with a suspension or even a total ban from SL.

 

There is a section of Support that deals with compromised accounts.  Middle of this page https://lindenlab.freshdesk.com/support/solutions/articles/31000131009-contact-support:

 

The link from that info goes here:  https://lindenlab.freshdesk.com/support/solutions/articles/31000135214-what-to-do-if-your-account-has-been-compromised
 

 

 

Edited February 3, 2021 by LittleMe Jewell

[Chic Aeon]

9 minutes ago, LittleMe Jewell said:

Note that while LL might help you get your account back, you might also get into trouble because the TOS specifically says that you are not to give anyone access to your account.  Thus, by doing the below to try and get your account back, you might end up with a suspension or even a total ban from SL.

I am pretty sure that they changed that wording awhile back to say something like "you are responsible for the security of your account" (my words).  Long ago it was "never give your info to anyone or let anyone use your account"; true. I remember as one gal almost lost her account when she let her brother try and fix something for her by logging in AND some folks wanted me to log into an account that wasn't mine so that I could play a part in a machinima and I refused because of that rule.  I am not into rereading the TOS for the umpteenth time but the for those that it really affects it might be a good move. 

[Drayke Newall]

2 hours ago, Chic Aeon said:

I am pretty sure that they changed that wording awhile back to say something like "you are responsible for the security of your account" (my words).  Long ago it was "never give your info to anyone or let anyone use your account"; true. I remember as one gal almost lost her account when she let her brother try and fix something for her by logging in AND some folks wanted me to log into an account that wasn't mine so that I could play a part in a machinima and I refused because of that rule.  I am not into rereading the TOS for the umpteenth time but the for those that it really affects it might be a good move. 

It depends on which terms of service you look at. Second Life's terms don't include any clause that you cannot share the account. If you go to LL terms and conditions then as far as I can see it states three clauses and doesn't fully explain in which clauses who they believe to be "unauthorised" except one.

"You agree to respect both the integrity of the Service and the privacy of other users. You will not: Attempt to gain unauthorized access to any other user's Account, password or Content."

and

You may not sell, transfer or assign your Account or its contractual rights, licenses and obligations, to any third party (including, for the avoidance of doubt, permitting another individual to access your Account) without the prior written consent of Linden Lab.

and

"You are solely responsible for all activities conducted through your Account whether or not you authorize the activity (except to the extent that activities occur because someone gains access to our system without using your identifiers and password)."

I have never understood how they can list a clause saying you are are responsible for your account authorised or not yet, also state that Linden Lab have to authorise you to to transfer the account even though you are responsible for it. To me it always seemed contradictory. 

Edited February 3, 2021 by Drayke Newall

[Mollymews]

2 hours ago, Drayke Newall said:

I have never understood how they can list a clause saying you are are responsible for your account authorised or not yet, also state that Linden Lab have to authorise you to to transfer the account even though you are responsible for it. To me it always seemed contradictory. 

my understanding is that the wording recognises that many of the larger SL enterprises have people/staff who share login of "main" and "officer" accounts of the enterprise. That this is permissible (for example in the same way that Governor Linden account is a shared login account for Linden staff)

however, Linden hold the person who created the account responsible for all actions of the account. And that they require the account holder to advise them when that ownership responsibility is passed to another person, responsibility for tier payments being the most obvious example

[Drayke Newall]

1 hour ago, Mollymews said:

my understanding is that the wording recognises that many of the larger SL enterprises have people/staff who share login of "main" and "officer" accounts of the enterprise. That this is permissible (for example in the same way that Governor Linden account is a shared login account for Linden staff)

Do they however need to inform Linden Lab of doing such though or can they grant that without Linden Lab knowing? It is ambiguous as, like I mentioned, it doesn't specifically state who is considered unauthorised. If it was specifically for enterprises then wouldn't a law abiding ToS declare that such authorisations are only for such people to not allow for ambiguity? As it would read if it is as you say, then would a family member be considered like an enterprise?

As it is now, it simply says that a 'user' or account holder is responsible for all of that. Not a specific entity. Yet in one line and only one line does it state that a person is not allowed to give access to another person and later seems to contradict itself. Maybe it is the confusing nature of legalese, however it still does read contradictory.

1 hour ago, Mollymews said:

however, Linden hold the person who created the account responsible for all actions of the account. And that they require the account holder to advise them when that ownership responsibility is passed to another person, responsibility for tier payments being the most obvious example

I understand that a person is responsible for all actions authorised or not, that is a clause in the ToS, however, what makes it confusing is when you have a clause that implies that you can provide authorisation (but responsible for the risks) and that you need to tell Linden Lab if unauthorised access happens against another stating authorisation cant happen without Linden Lab.

More than likely, like I said, it's legalese being legalese, but as it reads to me it certainly seems to open some loopholes, for instance if I accept the risk does that mean I can pass authorisation over even though another clause states I cannot?

[Rolig Loon]

My interpretation is that the language is meant to put all responsibility on the shoulders of the account holder if anything goes wrong unless (1) someone actually hacked his way into the account without the owner's knowledge --  that is "unauthorized access"  -- or (2) Linden Lab told the owner that it was OK for someone else to use the account (a really unlikely situation).  So, you can't give your account to someone else, and if you let someone else use your account, you are personally responsible for any bad things that might happen.  In other words, if you authorize someone else to use your account, you are to blame if things end badly.

[Laurel Aurelia]

Since I was not familiar with the policy, I decided to google it and landed on the official wikipedia.  You can read it here . I guess I am not seeing the ambiguous statement mentioned.

Quote

Section 4.1

You may not sell, transfer or assign your Account or its contractual rights, licenses and obligations, to any third party (including, for the avoidance of doubt, permitting another individual to access your Account) without the prior written consent of Linden Lab.

Section 4.2

You are solely responsible for all activities conducted through your Account whether or not you authorize the activity (except to the extent that activities occur because someone gains access to our system without using your identifiers and password).

To me it sounds like they are saying that unless you have expressed permission in written form from Linden Labs themselves, you cannot share your account. And it makes sense to me that this would be case because of the serious liability they would face with the security of your financial information. I think there are some caveats to this system such as when you have business accounts that need to be accessed by multiple people.

All that said, I am not a Linden so I cannot say with  absolute conviction what the truth is on the matter.

 

[Kristin Linden]

Hello SIaveGirI294,

If you have not done so already, please submit a Support case through those handy dandy instructions LittleMe Jewell posted previously. From there we can take a look and see what we can do to assist further.